• Provide equivalent and transparent service to all Communications Providers We will meet the commitments we have made to of com and ultimately to the industry by ensuring that fairness is at the heart of everything we do. • Improve network and service performance We will continue to identify and repair fault generating components and upgrade the access network to improve overall performance. • Understand our customers’ businesses and deliver against their needs We will work to build our relationships with all Communications Providers and invest appropriately to ensure that we support their future business requirements. • Improve operational efficiency We will analyse our business and implement improvement programmes to streamline our operations. • Ensure the competitiveness of our network Improvements to provision times, more flexible resourcing practices and investment to reduce faults will enable faster response, more preventative maintenance and the reduction of repair lead times. • Build an organisation and business culture to support our long-term goals Every member of our organisation will play their part and work as a team to achieve our strategic objectives. • Operate a safe network organisation for Openreach people, customers and members of the public Commitment to health and safety underpins every level of our network improvements and everyday activities.
