Our performance
We're always aiming to provide a world-class service to our passengers and airlines. Here you can find out about our performance in the following key areas:
Traffic statistics: our monthly report on air traffic covering the number of passengers we serve and the amount of air transport movements.
Financial: BAA was de-listed from the London Stock Exchange on 15 August, 2006 and is now owned by the Ferrovial Consortium. Visit our investor centre to view previous year's results.
Customer service: we're always striving to exceed our customers' expectations.
Corporate responsibility: every year we report on our sustainability performance. This data and our performance is verified by independent consultants in Environmental Resource Management (ERM).
Regulatory: our three London airports are price regulated by the Civil Aviation Authority and the Competition Commission. Performance is reported to our regulator annually.
Awards: over the years we've received numerous awards.
