The CIMA Values
Accountable
We are each responsible for understanding why and how we do things and to communicate our progress in order to keep the customer informed.
Customer Focused
We listen, understand and empathise with our customers, both internal and external, to provide the best possible solutions.
Innovative
We constantly challenge the way we work, embrace change and look for better ways to do our jobs. We consult widely and build on our existing knowledge.
Open
We share accurate and timely information honestly and responsibly, using the most appropriate channel for communication.
Professional
We inspire confidence and in others by thinking about the impression we make; we have the right skills and knowledge, and ensure we are appropriately prepared at all times
