Role details

Application Support Analyst

Merthyr Tydfil   •   £18,000 - £22,000   •  Permanent

Bullet points

  • Application Support Analyst - Application support experience essential
  • Application Support Analyst - Strong communication skills vital

About Our Client

My client are a market leading public sector organisation based near Merthyr Tydfil. Due to continued growth they are seeking an Application Support Analyst to join them on an initial 7 month basis.

Job Description

The successful Application Support Analyst will be responsible for:

  • Support of core applications
  • Version updates
  • Ensuring the business systems are constantly available through execution of scheduled tasks and maintenance
  • Maintaining access and permissions
  • Acting as primary point of contact for support calls regarding business applications
  • Supporting the infrastructure team to ensure a secure and robust environment is maintained
  • Resolution of business application issues
  • Liaising with 3rd party suppliers where necessary to resolve issues
  • Identification of areas within business applications which may require specific user training to improve productivity and efficiency of staff
  • Identification of repeat issues which system changes may rectify
  • Establishing strong working relationships with other internal teams (e.g. development)
  • Supporting new members of staff
  • Facilitating the testing of new and existing systems where necessary, recording of test results

The Successful Applicant

The successful Application Support Analyst will possess:

  • Previous experience of supporting core business applications in a helpdesk environment
  • Prior exposure to database technology such as SQL Server
  • Good knowledge of IT infrastructure and systems
  • Excellent communication skills
  • Extensive knowledge of MS Office software
  • Ability to learn new systems quickly
  • Customer focus and desire to provide excellent service
  • Ability to plan and prioritise effectively
  • Enthusiasm and motivation
  • IT related qualification (desirable)

What's on Offer

£18000 - £22000 Pro-rata + Benefits

Apply for this job

Click the Apply or LinkedIn button below or contact James Saward on +44 117 927 1610 quoting job reference 13757189
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