Role details

Business Analyst

Bradford   •   £28,000 - £32,000   •  Permanent

Bullet points

  • New Business Analyst role for established Bradford based business
  • Permanent Business Analyst required for fast paced commercial business

About Our Client

A well known commercial retail focussed business based in Bradford.

Job Description

The Business Analyst will:

  • Carry out analysis of data to support change in terms of scoping ideas, analysis of trials/tests and final proposals
  • Managing and delivering smaller scale change projects or initiatives
  • Process mapping, process investigations recommending changes to improve customer experience and efficiencies
  • Manage the portfolio of change management documentation
  • Identify root cause analysis and design solutions to reduce contacts/cost and improve the customer experience
  • Work closely with third party outsource partners and internally
  • Research to support idea generation and benchmarking
  • Management of timelines to meet schedules on either own projects or group projects
  • Business case preparation in conjunction with management and Finance teams
  • Analysis of survey results and recommendations for improvements
  • Analysis of trends and recommendations to improve
  • Input into the budget spend

The Successful Applicant

To be successful in this Business Analyst role, you will:

  • Have previous experience in a Business Analyst or similar role
  • Analytical and outcome driven focus
  • Project management/Change management experience
  • Problem solving, creative thinker
  • Independent and self motivated and good communicator
  • Experience in a customer focussed environment, ideally contact centres
  • PC Skills (Visio/MS Project/Excel)
  • Research/Benchmarking experience
  • Ability to communicate at all levels internally and externally
  • Develop good up to date knowledge of regulatory requirements
  • Ability to handle multiple tasks and shift priorities where required

What's on Offer

£28-32,000 plus benefits

Permanent role

Bradford based with regular travel in Yorkshire

Apply for this job

Click the Apply or LinkedIn button below or contact Melanie Parkes on +44 113 388 9025 quoting job reference 13749996
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