Role details

Business Improvement and Perfomance Manager

Bath   •   £30,000 - £40,000   •  Permanent

Bullet points

  • Performance & Improvement Officer
  • Affordable Housing - Bath

About Our Client

Our client is an affordable housing provider based in the South West.

Job Description

Improvement Activities

  • Using effective continuous improvement methodologies and the organisations behaviours and tools to:
  • Undertake activities to improve process management, efficiency, effectiveness and performance across the business to support the strategic plan and business objectives.
  • Develop, agree and update documentation, techniques, and monitoring arrangements for the organisation's process improvement activities through engaging the relevant staff and other stakeholders.
  • Lead business process review and re-engineering activities for utilising matrix/systems, methodologies and approaches.
  • Work with the Managers the IT Steering group and others to develop, co-ordinate and deliver the programme on time and budget.
  • Lead activities in a way to engage staff; support service reviews: and sustain new ways of working. Act as process management champion, building and leading process management teams
  • Identify need for policy and procedure refinement as a consequence of process re-engineering, working closely with colleagues in other directorates who are responsible for changes to ensure effective implementation.
  • Undertake process reviews of existing and new processes to support effective integration into IT systems and timescales for it integration implementation.
  • Prioritise and project manage case load of process improvements
  • Develop effective process mapping, scripting and documents to support effective use of systems including those in support of the contact centre customer response activities.
  • Undertake activities to embed and sustain continuous activity processes



Monitoring and evaluation.

  • Develop and implement a means of checking and validating the data at each stage of the process review
  • Undertake regular monitoring of progress against process improvement projects
  • Regularly communicate progress and learning from the activities and report as requested to relevant groups and forums.
  • Co-ordinate any follow up action and activities to achieve further improvements



Quality and Service Excellence

  • Develop and deliver continuous improvement strategy frameworks and improve the organisations capacity and capabilities to manage change and continuous improvement.
  • Drive the approach to policy, procedure and process refinement, working closely with colleagues in other directorates who are responsible for monitoring compliance.
  • Develop and promote ways to evaluate organisational performance and promote continuous quality improvements, with a particular focus on process management, accreditation, awards and benchmarking e.g. Investors in Excellence.
  • Co-ordinate reviews and assessments of the organisation against industry recognised quality standards, and other external surveillance and certification, managing tenders and associated documentation as necessary.
  • Raise the profile of this activity across the organisation through regular communications and training for managers, staff and residents including promoting best practice internally and externally.

The Successful Applicant

  • Managing programmes and projects successfully as part of a change management team
  • Improving process management, with demonstrable outcomes across the business
  • Successfully combining/integrating IT systems
  • Improving performance, efficiency
  • Successfully engaging staff in change activities
  • Designing and implement policies and procedures
  • Lean, Six Sigma or systems based process management methodologies.
  • Knowledge and experience of service redesign and delivering substantial change within a structured environment
  • Knowledge of best practice in VFM/continuous improvement
  • Budgetary management and control
  • Analytical, investigative and problem solving skills
  • Effective use of the full range of IT office systems and equipment including Word, Excel, PowerPoint, Project

What's on Offer

£30,000 - £35,000 + Competitive Benefits

Apply for this job

Click the Apply or LinkedIn button below or contact Nikita Dheir on +44 121 634 8806 quoting job reference 13692918
As you are using an Apple iOS device we are unable to offer you the CV upload function. Please apply with your Linkedin profile below or contact Nikita Dheir on +44 121 634 8806 quoting job reference 13692918