Role details

Business Improvement and Perfomance Manager

Bath   •   £30,000 - £40,000   •  Permanent

Bullet points

  • Performance & Improvement Officer
  • Affordable Housing - Bath

About Our Client

Our client is an affordable housing provider based in the South West.

Job Description

Improvement Activities

  • Using effective continuous improvement methodologies and the organisations behaviours and tools to:
  • Undertake activities to improve process management, efficiency, effectiveness and performance across the business to support the strategic plan and business objectives.
  • Develop, agree and update documentation, techniques, and monitoring arrangements for the organisation's process improvement activities through engaging the relevant staff and other stakeholders.
  • Lead business process review and re-engineering activities for utilising matrix/systems, methodologies and approaches.
  • Work with the Managers the IT Steering group and others to develop, co-ordinate and deliver the programme on time and budget.
  • Lead activities in a way to engage staff; support service reviews: and sustain new ways of working. Act as process management champion, building and leading process management teams
  • Identify need for policy and procedure refinement as a consequence of process re-engineering, working closely with colleagues in other directorates who are responsible for changes to ensure effective implementation.
  • Undertake process reviews of existing and new processes to support effective integration into IT systems and timescales for it integration implementation.
  • Prioritise and project manage case load of process improvements
  • Develop effective process mapping, scripting and documents to support effective use of systems including those in support of the contact centre customer response activities.
  • Undertake activities to embed and sustain continuous activity processes

Monitoring and evaluation.

  • Develop and implement a means of checking and validating the data at each stage of the process review
  • Undertake regular monitoring of progress against process improvement projects
  • Regularly communicate progress and learning from the activities and report as requested to relevant groups and forums.
  • Co-ordinate any follow up action and activities to achieve further improvements

Quality and Service Excellence

  • Develop and deliver continuous improvement strategy frameworks and improve the organisations capacity and capabilities to manage change and continuous improvement.
  • Drive the approach to policy, procedure and process refinement, working closely with colleagues in other directorates who are responsible for monitoring compliance.
  • Develop and promote ways to evaluate organisational performance and promote continuous quality improvements, with a particular focus on process management, accreditation, awards and benchmarking e.g. Investors in Excellence.
  • Co-ordinate reviews and assessments of the organisation against industry recognised quality standards, and other external surveillance and certification, managing tenders and associated documentation as necessary.
  • Raise the profile of this activity across the organisation through regular communications and training for managers, staff and residents including promoting best practice internally and externally.

The Successful Applicant

  • Managing programmes and projects successfully as part of a change management team
  • Improving process management, with demonstrable outcomes across the business
  • Successfully combining/integrating IT systems
  • Improving performance, efficiency
  • Successfully engaging staff in change activities
  • Designing and implement policies and procedures
  • Lean, Six Sigma or systems based process management methodologies.
  • Knowledge and experience of service redesign and delivering substantial change within a structured environment
  • Knowledge of best practice in VFM/continuous improvement
  • Budgetary management and control
  • Analytical, investigative and problem solving skills
  • Effective use of the full range of IT office systems and equipment including Word, Excel, PowerPoint, Project

What's on Offer

£30,000 - £35,000 + Competitive Benefits

Apply for this job

Click the Apply or LinkedIn button below or contact Nikita Dheir on +44 121 634 8806 quoting job reference 13692918
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