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Call Centre Manager
- Call Centre Manager with strong operational and reporting experience
- Working for an exciting and growing consumer goods business
About Our Client
My client is a successful and growing consumer goods business selling into retail as well as direct to the consumer.
TheÂ Call CentreÂ Manager will be a hands on manager, leading a team of 10, office based inbound sales people. The role will be to drive the overall performance of the unit, delivering outstanding sales and conversion rates, coaching and developing the team members to be even better at their roles and creating a fantastic culture in which to work.
There is plenty of administration responsibilities with this role â the operations of the department is absolutely key; from sales reporting and analysis, liaising with warehousing and logistics for delivery, auditing the department, customer service delivery and handling customer service issues.
Reporting into the senior management team, will see theÂ Call CentreÂ Manager giving clear clarity on where they are doing well, where success is coming from, what needs to be done, any issues with sales, problem solving, leading in resolution management. They will also need to be strong on Excel, CRM experience, strong with data and manipulating data to reach decisions, and strong with systems.
The Successful Applicant
The successful candidate will come from a sales call centre culture and ideally have experience of working within smaller growing businesses, and having managed a minimum of at least 5 people prior. A hands on, self-sufficient style manager is required here, where they can problem solve and resolve customer service and sales issues quickly and efficiently. Experience of Inbound and Outbound would be essential, experience of CRM management and also strong general systems experience. Ideally, the candidate will come from a consumer goods background or hardware/tangible products background. The successful candidate will need to be able to commute to Bracknell on a daily basis.
What's on Offer
circa Â£35,000 per annum + bonus + pension + 25 days holiday