Role details

Conduct Risk Associate - Manchester

Manchester   •   £24,000 - £25,000   •  Permanent

Bullet points

  • Conduct Risk Associate - Operations unit
  • Recognised Financial Services organisation

About Our Client

Our client is a financial services leader and household brand name. Team work is vital and good customer service is at the heart of everything they do.

Job Description

    • Play a leading role in the 1st Line Assurance programme.
    • Undertake monthly testing and scoring of pre-selected samples of customer calls, customer journey reviews and complaints
    • Communicate with servicers regarding the preparation and delivery of 1st line conduct risk reviews.
    • Provide administrative support
    • Ensure all conduct risk material is securely and logically recorded for each servicer/creditor.
    • Ensure understanding is continuously aligned with regulatory and industry standards and expectations.
    • Attend calibrations and meetings (both internal and external).
    • Act as a consultant to the wider Partner Management team, ensuring a robust understanding of Minimum Standards across all levels both internally and externally.

The Successful Applicant

The successful candidate must:-

  • Have an understanding of conduct risk
  • Excellent communication skills and the ability to liaise with senior stakeholders
  • Commercial awareness
  • Administrative experience
  • Experience in financial services
  • Assurance or customer service experience

What's on Offer

This excellent role is offering from £24,000

Apply for this job

Click the Apply or LinkedIn button below or contact Molly Griffin on +44 161 829 0445 quoting job reference 13688563
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