Role details

Contract Director - Healthcare

Hampshire   •   £70,000 - £80,000   •  Permanent

Bullet points

  • £15 million TFM Healthcare Contract
  • Managing the Operations and Service Delivery of over 900 employees

About Our Client

The Facilities Management arm of this business provides property asset management and service delivery solutions to a wide range of customers, including a number of multinational corporations and public sector organisations such as the NHS and Ministry of Defence.

Job Description

You will be accountable for the £15 million P & L, operational management and delivery of all soft and hard facilities management services delivered within a large and significant acute hospital facility and leadership to the 900 employees. This includes overseeing and managing customer interfaces; ensuring a high profile and positive image for the business. Your responsibilities will be:

  • To lead the Soft and Hard services Operational Teams in the consistent delivery of operational FM solutions across a very large and complex modern hospital facility.
  • Drive implementation of best practices across contracts by establishing performance metrics that promote excellence and best practices in support of the PFI Performance Management System (PMS)
  • Resolve any significant contractual issues, acting to identify and mitigate actual and/or potential problems in conjunction with Commercial Teams and Contract SMT
  • Work with bid teams to support the operational strategy of other Health or CFM bids
  • Act as a role model for people management processes ensuring they are followed to clarify objectives, actively manage performance and develop skills
  • Work with Commercial and Financial Directors to ensure that bids and contracts balance maximising profit with minimising risk.
  • To manage excellent relationships with clients, suppliers and other partners.
  • To champion compliance with all statutory, IMS, security and relevant company and client policies generating a true health and safety culture including HTM's and Health specific requirements
  • To lead, recruit, develop and retain staff to deliver services in the most efficient and effective manner.
  • To ensure direct reports understand the (25 year) business strategy for the PFI and customer requirements, operational and financial performance of the Company.
  • Lead the development of business wide initiatives including PFI compliance, contract management plan and customer improvement plan.

The Successful Applicant

You will be able to demonstrate experience and success in a senior position in FM operations, including responsibility for business units in excess of £10M annual turnover.

You will need to have a proven track record of managing technical teams and have significant experience of leading strategic relationships with major customers and influencing senior stakeholders to retain and grow existing business. You must have a proven track record of driving improvement on major accounts including health, safety and environmental performance as well as experience of building and leading strong operations teams who deliver exceptional performance and high levels of customer satisfaction.

You will be commercially minded, able to nurture partnerships, and to harness performance through operational teams.

What's on Offer

You will be rewarded with a competitive package including up to £80,000 basic salary, car or car allowance, a 10% bonus based on performance, private healthcare and a generous holiday and pension allowance. If you have a real passion and enthusiasm to succeed then please apply now or contact Olivia Finn on 01189559034 for more details.

Apply for this job

Click the Apply or LinkedIn button below or contact Olivia Finn on +44 118 955 9034 quoting job reference 13729856
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