Role details

CRM Coordinator

London   •   £25,000 - £28,000   •  Temporary

Bullet points

  • Temporary Contract Position Based in London
  • Large Retail Organisation

About Our Client

Our client is a global FMCG retailer based in London. As Christmas approaches, they are initially looking for a temporary CRM Coordinator to assist with their CRM strategies during their busiest period of the year.

Job Description

As the CRM Coordinator, your main responsibilities will include:

  • Working closely with the Digital and Marketing teams to assist in the development and implementation of the CRM strategies.
  • Assisting with the creation of manual and triggered email & SMS campaigns for Marketing, Digital and In-store data segments.
  • Responsible for the day to day running of local email sends, testing and reporting.
  • Carrying out email/SMS optimisation tasks.
  • Define and create data segmentation strategy for CRM communication to customers.
  • Creating monthly reports on all CRM activity to be distributed internally.
  • Working with Global team on data cleaning & enrichment processes.
  • Social CRM (identifying customer clusters and using data to target lookalikes on FB for data growth.)
  • Brief writing, copy approval and communications deployment.
  • Extracting raw data and creating customer profiles for business intelligence.
  • Work to develop lifecycles, post purchase, triggered, welcome, abandoned cart communications.

The Successful Applicant

As the role is due to start immediately, all applicants MUST be immediately available. Additionally to be successful, all applicants must possess the following key skills and expertise:

  • 1-2 years CRM experience.
  • Passionate for about the fashion and beauty industry.
  • Highly organised with the ability to multi task and meet fixed deadlines.
  • Technical understanding CRM and ability to learn new systems quickly.
  • Excellent attention to detail and strong communication skills.
  • Experience in understanding the customer relationship and how to build engagement through digital methods.
  • Proficient in Excel and PowerPoint.

What's on Offer

We are initially offering a temporary contract with the possibility for extension towards the end of the contract.

Apply for this job

Click the Apply or LinkedIn button below or contact Darryl Corley on +44 20 7269 2557 quoting job reference 13768458
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