Role details

Customer Access Programme Manager

London   •   £400 - £500 per day (£103,992 - £129,990)   •  Temporary

Bullet points

  • Customer Access Programme Manager
  • Public Sector experience beneficial

About Our Client

The London based Council is looking to refresh its Transformation Programme. Our Medium Term Financial Plan identifies a funding gap of £60M over the next three years. We have undertaken an outcome based budget review and identified thematic programme streams to deliver the transformation. We are looking to strengthen our programme management and seek to fill the following role with immediate start.

Job Description

The Customer Access Programme Manager will:

  • Reduce the need for customers to contact us multiple times for queries
  • Deliver inclusive digital technologies ensuring that customers are able to contact us.
  • Introduce cost-effective, efficient access channels into Council services
  • Assist the service design of Council and partner functions to provide a joined up customer experience.
  • Maximise the benefits of Idea stores as the key universal customer interface to supplement digital channels.

The Successful Applicant

The ideal candidate will have consultancy experience of successful customer programmes; will be able to deploy appropriate methodologies such as agile; and will demonstrate advanced stakeholder management skills. The role will manage project and support staff.

This role is expected to be required for between 6 months to one year with reviews at 3 and 6 months.

The role will report to the Corporate Transformation Programme Board led by the Service Head for Finance and Procurement and will report progress through a PMO.

What's on Offer

The successful Customer Access Programme Manager will receive between 400-500 pounds per day dependent on experience.

Apply for this job

Click the Apply or LinkedIn button below or contact Dominic Waterhouse on +44 2072 69 6231 quoting job reference 13753068
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