Role details

Customer Care Representative - EMEA

Cheshire   •   £30,000 - £35,000   •  Permanent

Bullet points

  • Customer Care Representative - EMEA
  • French Speaking

About Our Client

Our client are a leading Chemicals business based in Cheshire

Job Description

To organise the safe, cost effective movement of products to meet supply or customer requirements.

  • Cost effectively organises and progresses Customer deliveries via suppliers or ex-warehouses whilst incorporating compliance guidelines
  • Assists in the negotiation of service provision
  • Organises quotations from freight managers or (approved) hauliers directly for ASPAC and EMEA Sales
  • Organises the purchase and shipment of orders direct to Customers from Suppliers (using neutrality where applicable)
  • Liaises with Planning for Product Availability, CCR's for order confirmation and Freight Suppliers for transport bookings
  • Books final dates for orders and release orders on the system
  • Manages and processes despatches of orders to customers using approved EMEA managed warehouse locations
  • Manages customer, internal (branches) and external (third parties) relationships
  • Collates and prepares all relevant documentation for movements - (e.g. Certificates of Analysis, Customs and Shipping invoices, packing lists, consignment notes)
  • Ensures all necessary information is available to enable compliance with Statutory and Company safety requirements
  • Ensures all necessary information is available to enable compliance with Customs & Excise Legislation
  • Analyses freight spend and support EMEA Logistics Manager on cost saving/network efficiency projects
  • Provides measurement of service - O.T.I.F.
  • Completes shipments in the relevant ERP System within 24 hours of despatch and invoicing within 24 hours thereafter
  • Participates in Supply Chain projects as and when required

The Successful Applicant

  • English and preferably one of the following languages - French, German, Italian
  • Export principles in Europe and ROW including export documentation
  • Good understanding of transport management and warehousing sales processing
  • Commercial sales experience, basics of transport management
  • Extensive shipping experience (including L.C.'s and Tenders)
  • Good supplier contact exposure
  • Excel, Access, and Oracle 11i - ERP Platforms
  • Relevant Hazardous Goods Training
  • Ability to manage time well and prioritise work patterns
  • Highly Customer Focused

What's on Offer

Customer Care Representative - EMEA

30-35,000

Apply for this job

Click the Apply or LinkedIn button below or contact Thomas Wowk on +44 161 833 5086 quoting job reference 13703623
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