Role details

Customer Service Manager

Northamptonshire   •   £35,000 - £40,000   •  Permanent

Bullet points

  • Customer Services Manager required to deliver first class Customer Service
  • Exposure to Housing or Construction is essential

About Our Client

My client is one of the largest house builders in the UK. The business has an outstanding reputation in delivering quality.

Their product is known to be at the highest standard and delivered exceptionally happy customers

Throughout the years they have received five-star customer satisfaction rating from national bodies and customer service reviews.

They ensure each employee reaches their full potential within their organisation and deliver high-quality training to everyone from entry-level trainees to experienced professionals.

Job Description

  • Record all interactions from Customers
  • Manage escalations effectively and promptly
  • Engage the customer from when contracts are exchanged
  • Provide administrative support for the Department
  • Responding to all customer communication
  • Gather site/sales paperwork
  • Liaise between sub-contractors and the division to ensure maintenance requests are carried out
  • Check invoices and forward for payment.
  • Arrange contract charges where necessary.
  • Be responsible for the final quality inspection of the property before it is handed over to the customer putting into place prior to the handover any remedial action that is required
  • Feedback patterns of design/specification issues and following instruction implement changes
  • Ensure accuracy of all customer details and all communication is correctly recorded and assume responsibility for the Customer welcome meeting and ensure that all relevant parties are able to attend, ensure these meetings are arranged at a convenient time for customers and follow the agenda set out in the customer services procedures, this will involve occasional evening/weekend working
  • Carry out the home preview in the customers new home, ensure that all relevant operating instructions and helpline numbers are provided to customers as part of this process.
  • Reporting - assist in the production of monthly board and Group CS Director reports
  • Ensure that Customer Service is not an afterthought but an intrinsic part of the buying process.

The Successful Applicant

  • You will be able to demonstrate an experience in working in a customer-facing role.
  • It is essential that you come from a Construction background whether it be main build or homes.
  • Your communication skills must be a strength. You will have to be engaged with both internal and external customers.
  • You must have a genuine desire to deliver a first class Customer Service to align with a first class product

What's on Offer

35000 - 40000

Car + Package

Apply for this job

Click the Apply or LinkedIn button below or contact Dan Riley on +44 115 948 6497 quoting job reference 13728886
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