Role details

Customer Services Manager

Birmingham   •   £38,000 - £42,000   •  Permanent

Bullet points

  • Customer Services Manager with a spec build developer
  • Residential experience is essential

About Our Client

My client delivers high quality homes and they are looking to deliver first class Customer Service to match.

You will be part of a large team and will have access to the resource to deliver this.

You main objective is to help the business deliver on its quality promise. A candidate who understands what great customer service feels like, will be perfect for this role.

Job Description

Record all interactions from Customers

Manage escalations effectively and promptly

Engage the customer from when contracts are exchanged

Provide administrative support for the Department Responding to all customer communication

Gather site/sales paperwork Liaise between sub-contractors and the division to ensure maintenance requests are carried out

Check invoices and forward for payment.

Arrange contract charges where necessary.

Be responsible for the final quality inspection of the property before it is handed over to the customer putting into place prior to the handover any remedial action that is required

Feedback patterns of design/specification issues and following instruction implement changes

Ensure accuracy of all customer details and all communication is correctly recorded and assume responsibility for the Customer welcome meeting and ensure that all relevant parties are able to attend, ensure these meetings are arranged at a convenient time for customers and follow the agenda set out in the customer services procedures, this will involve occasional evening/weekend working

Carry out the home preview in the customers new home, ensure that all relevant operating instructions and helpline numbers are provided to customers as part of this process.

Reporting - assist in the production of monthly board and Group CS Director reports Ensure that Customer Service is not an afterthought but an intrinsic part of the buying process.

The Successful Applicant

You will be able to demonstrate an experience in working in a customer-facing role.

It is essential that you come from a Construction background whether it be main build or homes.

Your communication skills must be a strength.

You will have to be engaged with both internal and external customers. You must have a genuine desire to deliver a first class Customer Service to align with a first class product

What's on Offer


Car or allowance

Apply for this job

Click the Apply or LinkedIn button below or contact Dan Riley on +44 115 948 6497 quoting job reference 13765600
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