Role details

Digital Operations Manager

England   •  Permanent

Bullet points

  • Digital Operations Manager
  • Digital Channel Development

About Our Client

Leading B2B manufacturing company based in Leicester

Job Description

  • Lead, manage and develop the Digital Operations Team and Online Customer Service Call Centre, in order to drive a high-level of customer satisfaction regarding digital transactions and services.
  • Work collaboratively with members of the digital team to drive user experience improvements as well as functional enhancements.
  • Liaise with other functional departments in the business (e.g., warehouse, branches, etc.) to ensure smooth delivery of products and services offered via digital channels.
  • Manage and measure metrics in order to adapt services as well as provide digital or other solutions to appropriately deflect inbound customer enquiries.
  • Address customer queries coming in from eBay, and MOTO orders as well as any future digital and multi-channel enquiries.
  • Manage relationships with branches, including any digital training provided to branch colleagues, testing new multi-channel services, and overseeing Inter-Branch Transfers (IBTs) to fulfil customer orders.

The Successful Applicant

  • Sound experience of working with call centres and distribution centres is imperative.
  • Experience of dealing with e-commerce businesses required.
  • Previous eCommerce experience would be an advantage.
  • Sound demonstrable experience of effectively leading, managing, and developing a team.
  • Experience of partnering with other functions in a business, influencing decisions.
  • Demonstrated proficiency in presentations to large and small groups

What's on Offer

Highly competitive salary and benefits

Apply for this job

Click the Apply or LinkedIn button below or contact Lily Carter on +44 121 230 9360 quoting job reference 13750027
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