Role details

Digital User Experience Manager

City of London   •   £45,000 - £55,000   •  Permanent

Bullet points

  • Financial Services background preferable, corporate essential
  • Thirst digital and user experience

About Our Client

They don't do investment banking, overseas speculation or big corporate finance. They just serve individuals and local business customers.

They are committed to delivering banking on demand; in our increasingly digitally world this means meeting their customers when and where they need them - be that in a branch, on their mobile, through their tablet, or on their laptop. No matter which way you look at it - in order to deliver on their promise, they must deliver great digital banking.

To deliver great digital banking - they need great people in their London office.

Job Description

Digital User Experience Manager responsibilities;


* Two or more years of user experience design experience
* Strong conceptualisation ability, strong visual communication ability, drawing skills
* Visualise the user journey from start to finish and articulate it through experience design
* Prioritise content, functions and features according to insight
* Create and develop clean, end-to-end user experiences that meet project goals and objectives
* Produce wireframes (including appropriate responsive states) and other prototypes
* Using customer journey data analysis to identify areas for improvement within existing customer journeys, produce recommendations and project manage implementation
* Work with product and sales teams to identify key customer journeys that drive sales numbers and optimise those to increase conversion
* Work with complaints teams to identify content improvements that could reduce complaints and remove customer pain points
* Support product managers with regular updates to the website as product details (including rates) change regularly
* Ensure signoff and briefing processes are always adhered to and that content is always accurately published
* Support other key parts of the business in delivering and maintaining digital content to underpin the bank's strategy
* Liaise with and influence key stakeholders including senior management, digital agency, product teams, legal, compliance and content management to gain buy-in to recommendations for change

The Successful Applicant

London Digital User Experience Manager profile;


 User centred design
 User Research
 UI best practices and wireframing experience (Axure experience a plus)
 Usability and Copywriting experience
 Search Engine Optimisation experience
 Site benchmarking and application process best practice
 Excellent influencing and interpersonal skills
 Project Management, planning and control skills to ensure deadlines are hit
 Excellent written communication skills
 Excellent presentation/ facilitation skills
 Outstanding attention to detail
 Self directed work mindset and good organisational ability
 Sound competitor awareness
 Knowledge of internet and/or mobile banking
 Knowledge of key financial banking products
 Solid stakeholder and relationship management skills

What's on Offer

£45,000 - £55,000

Apply for this job

Click the Apply or LinkedIn button below or contact Katie Self on +44 2072 69 2424 quoting job reference 13710312
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