Role details

Front Of Hosue

Southampton   •   £30,000 - £40,000   •  Permanent

Bullet points

  • Area Manager
  • Area Manager

About Our Client

My client is one of the largest and most diverse Energy companies in the UK with around 9 million customers and 19,000 employees. An exciting opportunity has arisen for a Front of House Manager at our Head Office in Perth, Glasgow, Cardiff, Reading or Hampshire.

You will be responsible for maintaining standards and setting the quality of service for the delivery of front of house services, in order to ensure a consistent and high-level performance is achieved when welcoming all staff, visitors, executives and VIPs to any building. With operational responsibility for improving the catering service, reception, meeting room bookings and cleaning, you will be reviewing and setting standards and implementing improvements across the estate putting the customers' experience at the forefront.

Job Description

Working with the regional FM Area Managers and Head of FM, you will work as part of a management team to modify the service deliverables in accordance with the changing business needs and in-line with industry best practice. As part of the role, you will review existing processes and establish areas for improvement, undertake service audits (including secret shopper) that will demonstrate performance is being consistently delivered and support superior delivery of all contract deliverables, including measurable value-add innovation and continuous improvement.

The business retain external service providers to help us to deliver services to our customers. You will be responsible for working with these providers, including our catering provider, to ensure the delivery of a healthy, appetising and value for money catering offer and for ensuring improvement plans and a performance management framework is developed.

The Successful Applicant

You will ideally hold a Bachelor's degree in Hospitality Management or related field or equivalent work experience, plus significant operational experience within the hospitality industry. You should demonstrate strong interpersonal, communication and leadership skills with total customer focus. Excellent communication and presentation skills are essential to succeed in the role.

You will display the ability to be a key influencer with decision-makers, be confident, diligent, highly detailed and have a sense of urgency in the delivery of best-in-class service. With the ability to build a professional relationship of trust with both internal and external stakeholders, you should possess strong negotiation and analytical skills and have a demonstrable track record of delivering customer service excellence.

What's on Offer

£40k + benefits

Apply for this job

Click the Apply or LinkedIn button below or contact Matthew Morrison on +44 121 634 6933 quoting job reference 13682695
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