Role details

Front Of House Manager

Reading   •   £40,000   •  Permanent

Bullet points

  • Front Of House Manager
  • Front Of House Manager

About Our Client

My client is one of the largest and most diverse Energy companies in the UK with around 11 million customers and 17,000 employees.

Job Description

Acting as an ambassador for world class front of house service and developing positive relationships with on-site FM staff and stakeholders, you will be capable of responding to challenges and concerns in a positive manner, implementing policy, applying standards and regulations. You will support on site facilities management operation teams in relation to staffing, training, development and setting standards for cleaning, catering and other front of other services.

Working with the regional FM Area Managers and Head of FM, you will work as part of a management team to modify the service deliverables in accordance with the changing business needs and in-line with industry best practice. As part of the role, you will review existing processes and establish areas for improvement, undertake service audits (including secret shopper) that will demonstrate performance is being consistently delivered and support superior delivery of all contract deliverables, including measurable value-add innovation and continuous improvement.

The business retain external service providers to help us to deliver services to our customers. You will be responsible for working with these providers, including our catering provider, to ensure the delivery of a healthy, appetising and value for money catering offer and for ensuring improvement plans and a performance management framework is developed.

The Successful Applicant

You will ideally hold a Bachelor's degree in Hospitality Management or related field or equivalent work experience, plus significant operational experience within the hospitality industry. You should demonstrate strong interpersonal, communication and leadership skills with total customer focus. Excellent communication and presentation skills are essential to succeed in the role.

You will display the ability to be a key influencer with decision-makers, be confident, diligent, highly detailed and have a sense of urgency in the delivery of best-in-class service. With the ability to build a professional relationship of trust with both internal and external stakeholders, you should possess strong negotiation and analytical skills and have a demonstrable track record of delivering customer service excellence.

What's on Offer

£40K + benefits

Apply for this job

Click the Apply or LinkedIn button below or contact Matthew Morrison on +44 121 634 6933 quoting job reference 13682692
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