Role details

This position is now filled

General Manager

West Midlands   •   £60,000 - £65,000   •  Permanent

Bullet points

  • Express Parcels and Freight
  • Fast paced manual operation

About Our Client

My client is a well known express freight distribution business and they are looking for a General Manager to be responsible for their West Midlands operation.

Job Description

The General Manager will be accountable for operational performance, the development of new business and the operational platform (sites, fleet, network, people and systems) to facilitate the growth and operating profitability of the business against forecast.

Main areas of focus will include:

  • Performance management and succession of the management team.
  • Recruitment and remuneration structure of site employees to reduce dependency on external resource.
  • Identifying growth opportunities that provide synergy to the existing business profile.
  • Key responsibilities within the role will include:
  • Fleet control and partner mix.
  • Succession planning through coaching and external recruitment to facilitate business plan delivery.
  • Controlling and improving business efficiency through effective cost control, budgeting and setting of financial targets.
  • Protection of existing customer accounts and associated profitability.
  • Account profitability analysis of principle on-site customers.
  • Customer satisfaction SLA delivery.
  • Relationship building with key players within each customer organisation and sector.
  • Employee and trade union relations.
  • Employee and operational development.
  • Health, safety, hygiene and security standards.
  • Manpower targets, retention and overall management of all staff within the business area.
  • Establishing and driving best practice throughout all areas of the business.

The Successful Applicant

It is essential that the General Manager can demonstrate the following skills, qualifications, knowledge and experience:

  • Advanced knowledge of logistics in the express freight or parcels industry
  • Understanding of cost drivers in logistics.
  • Excellent sector relationships with retailers, suppliers and other logistics providers.
  • Full understanding of Microsoft Office applications.
  • An analytical approach to business.
  • The ability to persuade and influence outcomes when necessary.
  • Commercially astute with excellent negotiation skills.
  • Excellent prioritisation skills.
  • The ability to adapt communication styles.
  • A strong focus on customer relationships.
  • High level of adherence to processes and procedures.
  • Coaching to develop internal succession.
  • Confidence and courage in your own convictions.
  • Excellent presentation skills.
  • Trustworthy with an appreciation for confidentiality.
  • CPC holder (essential)
  • Be based in the West Midlands

What's on Offer

£60,000 - £65,000 + benefits.