Role details

Global CRM Programme Manager

Basingstoke   •   £50,000 - £60,000   •  Permanent

Bullet points

  • Deep experience gained from repeated implementations -Basingstoke
  • Transforming a business from a product-centric approach to customer-centricity

About Our Client

My Client is located in old market town Basingstoke which expanded rapidly during the 1960's from the London over-spill (48 miles from South West London). Basingstoke has become an important economic centre for the United Kingdom and houses the locations of UK headquarters for Major Global organisations.

My high profile FMCG client is undergoing an enterprise wide transformation to hit impressive growth targets. CRM system transformation is key to this and, as a result, Salesforce has been implemented but not yet truly leveraged.

As the Programme Manager for CRM, you will be responsible for delivering the ongoing CRM strategy and ensuring projects are executed at pace and within Governance structure.

Job Description

  • The Global CRM Programme Manager is primarily a project delivery role and the more senior of three CRM Functional Experts, the other two being the CRM Functional Experts where the focus is more on supporting projects and live sites.
  • It is necessary to communicate well at Senior levels across the business, the IT function, 3rd party technology suppliers,and across markets in business and technical language.
  • Strong stakeholder management skills are an important requirement to successfully manage the many project requirements necessary to support our clients' impressive ambitions
  • The ability to manage a number of implementations concurrently and deliver to scope, budget, and time so strong project management skills are critical, preferably PRINCE2 and/or Agile project management.
  • The Programme Manager must be able to connect the CRM systems road map to the business' Vision and ensure the roadmap adapts to changing business priorities/circumstances.
  • As the CRM Systems roadmap is a single Global solution for all markets it is critical that the CRM Program Manager understands the different market needs and has the skills to align on a single best practice solution.
  • This will involve strong stakeholder management with business Experts and escalation to the Global CRM Systems Manager on the few occasions where it is proven a market specific need is justified.

The Successful Applicant

  • The Candidate has to be a proven Senior Project and or Programme manager with a track record of +5 years.
  • The candidate must have worked on complex projects with a private organisation or FTSE 250 to Blue Chip Company.
  • You will have delivered both CRM and digitally led technology projects - ideally to include and SAP CRM.
  • You will be proven at influencing global senior stakeholders in both business and technology effectively
  • You can demonstrate delivering sustainable business benefit in an ambiguous, fluid and action-orientated business environment

What's on Offer

  • £50,000 - £60,000 - 12% bonus
  • Permanent
  • (2 stage interview process)

Apply for this job

Click the Apply or LinkedIn button below or contact Edward Gavigan on +44 207 269 2551 quoting job reference 13480758
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