Role details

Head of Account Delivery

Bedfordshire   •  Permanent

Bullet points

  • Head of account delivery, software
  • implementation, technology

About Our Client

Leading IT managed services provider

Job Description

The role of Head of Project Delivery includes the following key responsibilities:

  • Provide a senior leadership role to the Account Delivery Team
  • Be an active part of the senior leadership team which has the responsibility to deliver the overall corporate strategy
  • Work with the Operations Director to set a departmental budget for 2017 including revenue targets for both business development and client retention
  • Develop, launch, manage and monitor the key objectives and targets of the team
  • Develop and drive a customer service excellence initiative throughout the Account Deliver function
  • Ensure the correct levels of governance are applied to all departmental activity
  • Leading by example
  • Be fully familiar with and available to the client base and interact with the key client stakeholders
  • Be ultimately responsible for all scoping, deployment and management of client projects
  • Take ultimate responsibility for all project profitability
  • Provide an available escalation route for the customer and team members
  • Manage any escalations through to closure
  • Ensure meet or exceed their key target objectives through increased customer satisfaction
  • Actively promote core managed service offerings into the customer base

The Successful Applicant

Account delivery of IT Managed Service Projects

What's on Offer

55k to 65k + Package

Apply for this job

Click the Apply or LinkedIn button below or contact Tom Ferguson on +44 207 269 2461 quoting job reference 13735387
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