Role details

Head of IT Operations

South West London   •   £50,000 - £55,000   •  Permanent

Bullet points

  • Head of IT Operations, housing
  • infrastructure and service desk support

About Our Client

Leading Public Sector organisation - Open to all backgrounds

Job Description

IT Operations Manager to lead the Operations team and be responsible for the IT infrastructure and internal IT support.

IT Operations Manager Experience:

  • IT Service Desk management
  • Service desk and infrastructure engineering IT staff management within a similar environment to public sector
  • Extensive experience and high-level responsibility for the design, development and support of the following within technologies within an on-premise environment:
    • VMWare vSphere 5.1 or above
    • Windows Server 2008 or above
    • Active Directory, DNS, DHCP
    • MS Exchange 2010 or above
    • SQL Server 2008 or above
    • Citrix Xenapp 6.5 or above and MS Remote Desktop Services
    • LAN/WAN networking technologies
    • Storage Area Networks
    • VoIP based telephony and Unified Communications
  • Extensive experience and high-level responsibility for security and data protection within amulti-site network and specific experience of the following:
    • Firewall configuration
    • Proxy server
    • Server anti-virus
    • Email spam/virus filtering
    • Web filtering
    • Intrusion prevention and detection
    • Penetration and vulnerability testing, review and implementation of recommendations

Desirable - Microsoft cloud technology infrastructure design and support: Azure, Office365 (email, Sharepoint, MS Office) and Dynamics

IT Operations Manager Knowledge:

  • Degree in Computing or related subject
  • Certification in any of the technologies listed above
  • Good understanding of data security, confidentiality and the Data Protection Act
  • Best practice standards and frameworks:
  • ITIL Service Management

The Successful Applicant

    • Excellent communicator, ability to work with and influence a range of people at all levels of the organisation
    • Ability to understand complex issues and explain them to both technical and non-technical staff
    • Excellent problem solving skills with the ability to find solutions and guide others towards finding solutions
    • Act with integrity and discretion when confidential matters require technical assistance
    • Confidence and experience to make decisions that affect service availability and quality
    • Professional, flexible, honest and transparent approach
    • Excellent written English with the ability to write in a variety of different styles including technical procedures, management reports and training guides in a clear and concise manner.
    • Excellent organisational skills and the ability to prioritise
    • Service oriented / customer focused and collaborative
    • Ability to understand and absorb unfamiliar business and technical concepts and ideas

What's on Offer

52k + Package

Apply for this job

Click the Apply or LinkedIn button below or contact Tom Ferguson on +44 207 269 2461 quoting job reference 13756869
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