Role details

ICT Analyst

Ossett   •   £20,000 - £30,000   •  Permanent

Bullet points

  • A leading manufacturer based in Ossett, near Wakefield or Dewsbury
  • Are you a strong 2nd Line ICT Support Analyst?

About Our Client

Our client, a leading UK and International manufacturer, require an ICT Analyst to join their Team based near Osset, commutable from Dewsbury & Wakefield areas. Salary up to £30,000 and dependent on experience.

Job Description

Role overview:

  • Provide hardware and software support, either remotely or at local level to all Desktop, Laptop PC's, and printers. Apply appropriate fixes or escalate to team leader for further advice
  • Responsible for providing 1st line LAN Support at Sites
  • Update all User queries through helpdesk system with regard to call progression and complete all helpdesk jobs in a timely manner based on Service Level Agreements.
  • Document and submit new solutions into Helpdesk knowledgebase
  • Responsible for delivery and installation of new ICT hardware and software in line with current processes and procedures
  • Ensure Site documentation is accurate, timely and relevant
  • Responsible for ensuring the ICT standards and Policies are maintained and implemented at Site level
  • Responsible for maintenance and support for Site Infrastructure.
  • Ensure all Desktop and laptops PC's are patched to the highest available level and all have the latest Anti-Virus Updates installed.
  • Provide a helpful and professional service at all times

The Successful Applicant

Required skills:

Ideally, you will have an IT qualification - preferably National Diploma level and a minimum of two years related experience and/or training. However, the equivalent combination of education and/or experience with the following will also be considered:

  • Hardware - Intel Desktop and Laptop PC's, Printers, Mobile devices (e.g. iPhones, PDA's and some factory specific devices)
  • Communications - LAN support, cabling structures, Telephony support (where relevant), Remote access mobility hardware solutions (e.g. iPhone, 3G cards etc.). Some support of switches and wireless access points required
  • Operating Systems - Windows XP Windows 7 and Windows 8
  • Software - Anti-virus, Email (lotus Notes), Citrix, Office Suite, Asset Management- to include asset details, license recording, remote desktop, patch management
  • Active Directory - Good understanding of AD, user account, groups and permissions.

What's on Offer

Salary up to £30,000 and dependent on experience

Apply for this job

Click the Apply or LinkedIn button below or contact Mosi Brown on +44 161 829 0437 quoting job reference 13719403
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