Role details

ICT Desktop support technician

Worcester   •   £11 - £15 per hour (£22,878 - £31,198)   •  Temporary

Bullet points

  • Respond to and resolve Desktop ICT systems issues
  • ICT support and administration of IS/ICT business units

About Our Client

Large Public sector and government organisation based in Worcester need an ICT desktop support technician for a 6 months contract.

Job Description

  1. Respond to requests for service by users, specialists or others and deal effectively with a broad range of problems of moderate complexity, only escalating those that need specialist or management attention.

  1. Responsible for local systems administration security management, incident handling, availability and performance monitoring, routine start-up and closedown, and the maintenance of operating plans and schedules.

  1. Review systems' procedures to ensure that the users are making best use of the technology available and provide advice where this could be improved.

  1. Demonstrate commitment and ingenuity in expert application of available facilities to non-standard situations, diagnosing underlying causes of difficulties, and devising solutions or workarounds to ensure that the effect on operations is minimised

  1. Provide an effective interface between users, ICT Service Desk, ICT specialists and service providers for all requests ensuring that priority setting and escalation procedures are applied effectively and that all complaints are responsibly and professionally resolved.

  1. In consultation with users, demonstrate all features, plan requirements, install and commission local elements of the IS/IT enterprise, products and services and their upgrades. Provide local user support for the implementation of new systems.

  1. Propose, discuss and evaluate potential solutions with users and other ICT staff and implement agreed resolutions or workarounds as directed.

  1. Provide a timely service to the local staff responding to urgent requests for support. This may require travel to other locations at short notice

  1. To use available systems, services or specialist monitoring tools to maintain awareness and control of the local business units ICT enterprise.

  1. To respond and rectifying a broad range of operational exceptions and error conditions and to communicate with users, specialists or others where these actions necessitate modification, restriction or complete removal of resources, services.

  1. To regularly monitor requests and provide management information regarding workloads and priorities to the divisional Support Services Manager and IT. Liaison and Logistics Team Leader.

  1. Assist users in making more effective use of local elements of the IS/IT enterprise, products and services, investigating problem situations to diagnose underlying causes and helping users to recover or continue operation.

The Successful Applicant

  • Experience of working as an ICT technician specialising in support of a wide range of locally installed ICT systems.
  • A working knowledge of ICT systems including Microsoft Operating Systems, Microsoft Office, desktop and peripheral equipment.
  • Experience of working with a converged IP network.
  • Experience of supporting a wide variety of ICT systems and applications.
  • Detailed knowledge of IT security issues within a Microsoft operating environment and the ability to quickly absorb and understand new IT systems and processes.
  • Ability to progress assignments, working on own initiative with minimal supervision.
  • Excellent customer service skills.
  • Pro active problem solving skills.
  • Ability to document systems, operational procedures in a precise and clear manner.
  • Demonstrate experience of problem solving in Microsoft XP/Win 7, Microsoft Outlook.
  • An ability to communicate well with specialist ICT technicians and end users at all levels.
  • Demonstrate the ability to operate calmly and professionally under pressure.
  • Demonstrate the ability to work as part of a small team.

What's on Offer

This ICT Desktop support technician role based in Worcester has a pay rate of £11.00 - £15.00 per hour

Apply for this job

Click the Apply or LinkedIn button below or contact Lee Clarke on +44 121 230 9438 quoting job reference 13735081
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