Role details

IT Manager

Hemel Hempstead   •   £35,000 - £40,000   •  Permanent

Bullet points

  • ITIL, Mananging Managing Service Level agreements, Stakeholders, Vendors
  • Working as an IT Manager for a fast growing telecommunications company

About Our Client

My client are a fast growing technology company based in Hemel Hemptstead who are looking for an IT Manager due to the growth of the company.

Job Description

IT Manager

Team Management

  • Managing the IT department including the structure, team meetings and development, roles and responsibilities
  • Ensure that all engineers are adhering to SLAs and escalating when necessary in addition to managing the allocation of workload
  • Monitoring supplier performance against their SLAs and holding regular review meetings to address any issues
  • Adhere to the ITIL framework to analyse problem fault trends and reduce repeat incidents
  • Manage external communication process for mass service outages
  • Manage customer and internal complaints

The Successful Applicant

IT Manager:

The Requirements:

▪ Demonstrable management skills with strong leadership qualities are essential

▪ Experience of working in a process driven environment

▪ Capable of developing employees to achieve their full potential

▪ Experience with ITIL framework desirable

What's on Offer

IT Manager

£35,000 - £40,000 + Bonus + benefits

Apply for this job

Click the Apply or LinkedIn button below or contact Jaskiran Gulati on +44 2072 69 2294 quoting job reference 13770263
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