Role details

IT Support Analyst

Kent   •   £28,000 - £30,000   •  Permanent

Bullet points

  • Windows, Servers, AD, MS Office, SAP- Stock, Desktop Support, Networking
  • An exciting opportunity to work for a global manufacturing firm

About Our Client

IT Support Analyst

Working for a global manufacturing firm based in Kent.

Job Description

IT Support Analyst

    • Managing the deployment and maintenance of all hardware and software, software will range from desktop systems to enterprise software e.g. SAP.
    • Responding to requests regarding use of a specific application software product, operating system or hardware; logs and tracks requests from identification through resolution; follows up with other support staff involved in resolution. Includes working with outside vendors to fix or escalated issues
    • Providing Network / Server Support as needed to assist the Network Services group.
    • Performs network connection tasks for both data and voice [including supporting the Skype for Business and extracting back up tapes on the file servers, and maintenance of company-supplied smart phones]
    • Identify and analyse trends in issues; provides feedback from analysis to IT staff and customer.
    • Work with global IT support team and our service suppliers to identify areas for continuous improvement ensuring best value
    • Work within project teams to ensure smooth deployment and successful hand-over to the support teams.

The Successful Applicant

  • Competency with managing client and server devices in a Microsoft Windows domain, utilising at minimum these tools: MS Active Directory, MS Group Policy, MS File Services, MS Print Services.
  • Customer focused with strong interpersonal skills in order to work with both technical and non technical personnel at various levels in the organisation.
  • Good technical knowledge of PC and desktop hardware, printers
  • ITIL knowledge
  • Excellent problem solving skills
  • Candidate must hold Full UK Driving License

What's on Offer

£28,000 to £30,000 + Bonus + Benefits

Apply for this job

Click the Apply or LinkedIn button below or contact Jaskiran Gulati on +44 2072 69 2294 quoting job reference 13727709
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