Role details

Legal Field Representative - Leading Law Firm

London   •  Permanent

Bullet points

  • One of the UKs best known law firms
  • Looking for a field representative to be the first point of contact with clients

About Our Client

Legal Field Representative - Leading Law Firm

The client is the debt advisory and recovery arm of one of the UKs most well known law firms.

Job Description

Legal Field Representative - Leading Law Firm


Visit customers in their homes in South East London and conduct face to face interviews to gather information, in order to complete, legal/court or client derived documentation to provide a true and accurate reflection on the nature of the enquiry.

When appropriate provide guidance and support to the customer on appropriate courses of action as a part of the enquiry request.

Provide a professional and informative primary point of contact for all customers/clients whilst maintaining the highest level of customer service.

To process all visits, contacting customers, subjects of claims and relevant third parties in order to obtain information in accordance with client instructions.
Manage workload in an efficient and effective manner to ensure service levels, particularly turnaround times are achieved whilst being conscious of work allocation, route planning and customer availability.
To record all customer contact accurately.
Treat all customers fairly, professionally and at within legislation and codes of practice.
Update account information (address / contact details).
Liaise with other departments on behalf of clients to resolve problems.
Record customer complaints and relevant information accurately in accordance with complaints procedure.
Follow established processes and procedures.
Work effectively as part of a team.
Maintain department standards at all times.

The Successful Applicant

Legal Field Representative - Leading Law Firm

Educated to GCSE standard or equivalent, NVQ 2 customer service desirable.
Driving Licence

Experience of interacting with customers via the telephone or on a face to face basis providing a professional approach. Previous knowledge of a consumer, insurance claims or financial services market would be advantageous.

Field sales experience would be beneficial.

Strong minded and confident
Excellent listening and numeracy skills
Positive telephone manner
Good communicator
Knowledge of relevant consumer legislation and codes of practice advantageous

What's on Offer

A competitive basic Salary plus commission, company car and benefits

Apply for this job

Click the Apply or LinkedIn button below or contact James McMillan on +44 207 269 2184 quoting job reference 13740420
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