Role details

Luxury Sales Manager

West London   •   £35,000 - £40,000   •  Permanent

Bullet points

  • Based in West London on the Hammesmith and City Line
  • Quirky SME selling into the luxury hospitality market

About Our Client

Based in West London, this luxury company produce bespoke items for the hotel and restaurant industry. They have had particular success within the 5* category and have big accounts that they have worked with for 20 years plus. However, they have also had some high street success with the likes of Nandos and Pizza Express. They still have factories in Croatia so the products are of exceedingly high quality. It is run by the original founders son who has taken the business from strength to strength

Job Description

The responsibilities of the Luxury Sales Manager will include:

  • Managing, leading and coaching the sales and customer support team
  • Developing and refining the existing customer care/escalation process
  • Supporting the field sales team and distributors
  • Develop a formal customer follow up procedure
  • Be the CRM power user
  • Monthly sales commission and expense calculations management
  • KPI reporting
  • Analysis and reporting of data
  • Developing and training by job role

This is a brand new role and will report into the Commercial Director

The Successful Applicant

The ideal Luxury Sales Manager will be:

  • A strong people and team leader. Line management experience
  • Proven track record in sales or customer service
  • Sold luxury products
  • Detailed knowledge of a high performing customer care environment and its related process flows and reporting
  • Advanced excel skills
  • Strong ability to multitask
  • Detailed orientated
  • Can train, coach and evaluate performance of team

You will be targeted on response time to enquiries, customer satisfaction, an active/engaged team, sales revenue

What's on Offer

Up to £40,000

Apply for this job

Click the Apply or LinkedIn button below or contact Charlotte Sumners on +44 207 269 2400 quoting job reference 13750718
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