Role details

National FM Contracts Manager

Oxfordshire   •   £35,000 - £40,000   •  Permanent

Bullet points

  • National role working for a leading Facilities Services Provider
  • Management position and customer facing

About Our Client

Globally, they provide award-winning food services, hospitality management, facilities management and uniforms, for hospitals, universities, schools, businesses and many other clients.

In the UK, their 9,000 of employees serve hundreds of clients at 800 sites across the country, in the business and industry, education, offshore, defence, healthcare and judicial markets.

Job Description

Reporting to the Director of Operations and working on the Technical Services Accounts, this role includes visiting customer premises across the UK and the examination of Site Folders, Maintenance records and Asset verification of plant and equipment. The role is critical to maintaining client business functions and includes responsibility for the operational performance and safety of the client buildings at all times and will also include responsibility for specialist subcontractors employed under the contract.



Your key responsibilities will include but are not limited to:

  • Support site engineers with their day to day activities, with respect to H&S, supply of tools and materials, customer liaison.
  • Support in the delivery of budgeted gross margins and continued refinement of performance to increase delivery so that gross margins are achieved and maintained.
  • Development, implementation, application and continued use of standard operating procedures that ensure consistency of quality service delivery throughout the company.
  • Enforce effective administration processes and the keeping of archive data as well as Maintaining Operational and Maintenance manuals.
  • Ensuring that all activities undertaken by the Operations department comply with relevant statutory and industry related requirements.
  • Ensuring support that all contracts are effectively managed and controlled to achieve customer service excellence.
  • Ensure the best use of company Personnel and subcontractors on sites Support in the development of existing customer relationships to expand contract base and secure additional works.
  • Be an advocate for continuous improvement initiatives.
  • The effective motivation and performance of direct and indirect reports is a key feature of the role.
  • He / She will provide regular, accurate reporting to his/her Line Manager.
  • Internal department interaction. The role ensures that this interaction is effective, courteous and useful at all times.
  • Ensuring compliance with all health and safety legislation.
  • Ensure all engineers work safely and effectively and portray a professional image at all times.
  • Follow all company guidelines and complete internal documentation as required.
  • To act in a manner reflecting his / her role as a senior representative of the company on a daily basis for that particular client.
  • Understanding of the company's IT systems.
  • Completion of vehicle inspections on a monthly basis.
  • Inspection and checking of PPM tasks and related documentation.

The Successful Applicant

You will be a technically qualified Manager, with significant experience in managing multi-functional maintenance teams. Ideally with you will have a Mechanical Services bias but broad experience across M&E is essential. You must be self motivated, focused and be able to demonstrate your ability and desire to lead a team in the delivery of programmes and contracts within specified cost parameters. As this is a National role, you must be prepared to travel and hold a full UK driving license . Excellent communication skills are essential as is a commitment to providing excellent customer service to your clients.

What's on Offer

You can expect to be rewarded with a competitive salary plus a company vehicle with fuel expenses covered. You will have the autonomy to manage your own diary and the oppotunity to enhance your career significantly. Please apply now or contact Olivia Finn on 01189559034 for more details.

Apply for this job

Click the Apply or LinkedIn button below or contact Olivia Finn on +44 118 955 9034 quoting job reference 13712162
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