Role details

Operations Associate

Birmingham   •   £21,000 - £24,000   •  Permanent

Bullet points

  • Opportunity to join a global E-COMM business
  • Looking for graduate calibre candidates to develop within a start up enviroment

About Our Client

Global e-comm business

Job Description

Your responsibilities will include:

  • Owning the operational performance of your cities end-to-end
  • Managing driver KPI's in order to push performance with the customer in mind
  • Identifying issues within performance and KPI's and presenting this analysis back to stakeholders.
  • Driving effective scaling across your markets
  • Researching and implementing initiatives to foster driver community and ensure high retention
  • Develop as a central point of contact for customers within region
  • Develop as a central point of contact for drivers within region
  • Managing and delegating email and phone correspondence
  • Meeting with drivers to understand issues
  • Supervising driver's hours approval, payments and administration

The Successful Applicant

  • Ensure customer is at the heart of all decisions ensuring SLA's are adhered too.
  • Strong man management skills within a challenging environment
  • Analytical skills essential and the ability to work across Excel
  • Ability to present data and trends to key stake holders
  • Ambitious mentality
  • Min. 2.1 from a good university. (That said, we will consider equivalent professional and life experience.)
  • Min 2 years work experience
  • Exceptional organisational skills and attention to detail
  • Experience with Excel, SQL experience a plus
  • Strong leader. People management experience a plus
  • Entrepreneurial spirit and a willingness to get your hands dirty
  • Relentless work ethic and willingness to go the extra mile when required

What's on Offer

A salary between £21,000 - 24,000 + Free Lunches, Gym Membership, Pension and generous holiday entitlement. Working within a start up culture with proven ability to drive forward into a senior role.

Apply for this job

Click the Apply or LinkedIn button below or contact Aimee Rushe on +44 121 230 9456 quoting job reference 13768277
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