Role details

Regional Manager North East

North East England   •  Permanent

Bullet points

  • cosmetic health
  • area regional manager

About Our Client

As a result of my clients achievements to date they are looking for a Regional Manager covering the North East - Leeds based that will cover our Newcastle site as well. This is an amazing opportunity to join a fast growing and productive clinic within one of the UK's leading Cosmetic Surgery providers.

Regional Manager North East

Job Description

The main responsibility is to ensure that the team of Patient Coordinators (PC)s, Front of House (FOH), Administrators and Nurses are delivering the highest level of service and productivity at all times. We require them to be commercially minded and familiar with working towards and exceeding targets and KPIs.

The primary aim is to ensure that the teams work together in delivering a seamless level of patient service and high satisfaction. The RM will be measured against the overall success of the clinic team in terms of the amount of procedures booked and retained per day/week/month, effective surgeon utilisation and the planning of clinics as well as patient feedback and satisfaction.

The RM's aim is to create a lively, energetic and target focused team environment. The RM is encouraged to be creative and have the ability to "think on their feet".

At all times the RM will promote, deliver and maintain the highest quality of service, care and patient experience in accordance with MYA's policies, procedures, Brand Standards and the Care Quality Commission (CQC).

Regional Manager North East

The Successful Applicant

  • Have you directly managed a multi-disciplinary team in a fast paced environment and within a competitive market place?
  • Do you have the ability to mediate between departments and departmental managers to ensure all parties are working towards a shared goal?
  • Have you successfully driven a team to achieve and exceed KPIs and Targets?
  • Are you able to develop a team to deliver the highest level of service whilst gaining commitment?
  • Are you able to teach and train others how to engage and win business through effective customer interaction?
  • Do you have experience of coaching and mentoring?
  • Do you have experience of delivering 1-2-1s and devising individual staff training and development programmes?
  • Are you able to analyse performance data to identify trends or gaps in performance?
  • Are you energetic, positive, self-motivated and articulate?
  • Do you work well under pressure and possess excellent judgement and decision making skills?
  • Are you a strong communicator and visible role model who can take initiative and rapidly gain credibility?
  • Do you have experience of working within in a regulated and compliance led industry?

If yes, this is the type of person my client is looking for.

Regional Manager North East

What's on Offer

£30,000-50,000 OTE with benefits, bonus and pension.

North East England - Retail

Apply for this job

Click the Apply or LinkedIn button below or contact Seetal Rupra on +44 121 230 9414 quoting job reference 13745301
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