Role details

Registered Operations Manager - Care & Support

Stornoway   •  Permanent

Bullet points

  • Providing all aspects of Regulation pertaining to a Registered Service
  • Ark is a specialist provider of Care Services supporting over 400 individuals

About Our Client

  • ARK is a not-for-profit organisation.
  • We have a clear vision and mission that drive everything we do with our values rooted in civil and human rights.
  • Founded in 1977 by a group of Edinburgh parishioners to help a member of their congregation, they now provide the following;
    • Over 18,000 hours of support a week
    • Supporting over 400 individuals
    • 13 Scottish local authorities
    • Employing around 1000 staff

'We support people to live good lives, at home and in their community.'

Job Description

  • Support the development of and implement service improvement plans to deliver the outcomes outlined in the annual strategic and area Care and Support plans
  • Ensure the effective deployment of resources (human, physical, financial, technological) to deliver agreed outcomes/outputs, identify shortfalls and make recommendations for corrective action
  • Ensure the full implementation of policies and procedures within your service
  • Ensure full compliance with all regulatory responsibilities in line with being the Registered Manager; develop detailed knowledge of the National Care Standards and Inspection methodology and take on a lead role in ensuring all of ARK's Care and Support services have full awareness of and are implementing new developments relating to registered services
  • Ensure compliance with all contractual responsibilities; provide timeous information on activity and achievements to identified stakeholders and ensure action is taken to address areas of concern
  • Ensure the design and delivery of services to individuals is based on recognised good practice, has clear objectives/outcomes in place and provides evidence of the positive impact of ARK on individuals lives
  • Ensure the workforce is supported in achieving SSSC registration requirements through facilitating engagement with the organisational and area SVQ strategy, including taking on the role of SVQ assessor
  • Become a Practice Leader through actively engaging with your teams learning and development with a specific focus upon leading their learning to deliver positive outcomes for people you are supporting
  • Ensure implementation of effective methods to review and improve operational performance, with a specific focus upon achieving high occupancy targets in existing services
  • Actively engage with internal and external customers/stakeholders to measure levels of satisfaction
  • Ensure implementation of positive approaches to service user participation within your service and support the continued development of Speak Out groups across ARK
  • Responsible for ensuring all risk management plans associated with the delivery of Care and Support services are implemented and compliant with ARK policy and Strategic Risk Register

The Successful Applicant


  • A relevant professional qualification at SCQF level 9 or above
  • A management qualification at SCQF level 8 or above or
  • Equivalent knowledge acquired by other means


  • Embedding quality frameworks to drive organisational change
  • Delivering service development approaches to promote and drive cultural change
  • Delivering interventions that improves the lives of people we support and provides an evidence base of the positive impact on people's lives
  • A fundamental understanding of the impact of organisational culture on engagement and performance and experience in influencing cultural change.
  • Evidence of continuing professional development
  • Developing and implementing organisational policy and practice
  • Demonstrable leadership experience that inspires and engages both own team and the organisation as a whole
  • Implementing support planning systems and processes and understanding how to deliver improved outcomes for people
  • Working to the National Care Standards and experience of the Care Inspectorate's inspection regime and methodology


  • Creative thinking
  • Project Management
  • Understanding of the voluntary sector; contracting environment, regulatory framework, policy context and partnership agenda
  • Knowledge of best practice in management, leadership and planning approaches

What's on Offer

  • Salary commensurate with the seniority of the role
  • Relocation assistance available
  • Pension
  • Generous Mileage allowance

Apply for this job

Click the Apply or LinkedIn button below or contact Bill Guthrie on +44 141 331 7900 quoting job reference 13707227
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