Role details

Registered Operations Manager - Care & Support

Stornoway   •  Permanent

Bullet points

  • Providing all aspects of Regulation pertaining to a Registered Service
  • Ark is a specialist provider of Care Services supporting over 400 individuals

About Our Client

  • ARK is a not-for-profit organisation.
  • We have a clear vision and mission that drive everything we do with our values rooted in civil and human rights.
  • Founded in 1977 by a group of Edinburgh parishioners to help a member of their congregation, they now provide the following;
    • Over 18,000 hours of support a week
    • Supporting over 400 individuals
    • 13 Scottish local authorities
    • Employing around 1000 staff

'We support people to live good lives, at home and in their community.'

Job Description

  • Support the development of and implement service improvement plans to deliver the outcomes outlined in the annual strategic and area Care and Support plans
  • Ensure the effective deployment of resources (human, physical, financial, technological) to deliver agreed outcomes/outputs, identify shortfalls and make recommendations for corrective action
  • Ensure the full implementation of policies and procedures within your service
  • Ensure full compliance with all regulatory responsibilities in line with being the Registered Manager; develop detailed knowledge of the National Care Standards and Inspection methodology and take on a lead role in ensuring all of ARK's Care and Support services have full awareness of and are implementing new developments relating to registered services
  • Ensure compliance with all contractual responsibilities; provide timeous information on activity and achievements to identified stakeholders and ensure action is taken to address areas of concern
  • Ensure the design and delivery of services to individuals is based on recognised good practice, has clear objectives/outcomes in place and provides evidence of the positive impact of ARK on individuals lives
  • Ensure the workforce is supported in achieving SSSC registration requirements through facilitating engagement with the organisational and area SVQ strategy, including taking on the role of SVQ assessor
  • Become a Practice Leader through actively engaging with your teams learning and development with a specific focus upon leading their learning to deliver positive outcomes for people you are supporting
  • Ensure implementation of effective methods to review and improve operational performance, with a specific focus upon achieving high occupancy targets in existing services
  • Actively engage with internal and external customers/stakeholders to measure levels of satisfaction
  • Ensure implementation of positive approaches to service user participation within your service and support the continued development of Speak Out groups across ARK
  • Responsible for ensuring all risk management plans associated with the delivery of Care and Support services are implemented and compliant with ARK policy and Strategic Risk Register

The Successful Applicant

Qualifications

  • A relevant professional qualification at SCQF level 9 or above
  • A management qualification at SCQF level 8 or above or
  • Equivalent knowledge acquired by other means

Experience

  • Embedding quality frameworks to drive organisational change
  • Delivering service development approaches to promote and drive cultural change
  • Delivering interventions that improves the lives of people we support and provides an evidence base of the positive impact on people's lives
  • A fundamental understanding of the impact of organisational culture on engagement and performance and experience in influencing cultural change.
  • Evidence of continuing professional development
  • Developing and implementing organisational policy and practice
  • Demonstrable leadership experience that inspires and engages both own team and the organisation as a whole
  • Implementing support planning systems and processes and understanding how to deliver improved outcomes for people
  • Working to the National Care Standards and experience of the Care Inspectorate's inspection regime and methodology

Knowledge/Skills

  • Creative thinking
  • Project Management
  • Understanding of the voluntary sector; contracting environment, regulatory framework, policy context and partnership agenda
  • Knowledge of best practice in management, leadership and planning approaches

What's on Offer

  • Salary commensurate with the seniority of the role
  • Relocation assistance available
  • Pension
  • Generous Mileage allowance

Apply for this job

Click the Apply or LinkedIn button below or contact Bill Guthrie on +44 141 331 7900 quoting job reference 13707227
As you are using an Apple iOS device we are unable to offer you the CV upload function. Please apply with your Linkedin profile below or contact Bill Guthrie on +44 141 331 7900 quoting job reference 13707227