Role details

Resort Manager

Staffordshire   •   £32,000 - £37,000   •  Permanent

Bullet points

  • Resort Manager, Staffordshire - Salary Circa £35,000
  • Hotel, General Manager, Hospitality and Leisure

About Our Client

My Client is an International Market leader in Hotels, Leisure and Spa Resorts.

Job Description

  • Manage and direct Resort property operations including front office, housekeeping, food and beverage, entertainment and maintenance functions.
  • Promote effective and efficient performance of team members.
  • Conduct weekly staff department manager's meetings, to analyse and resolve work problems and consistently communicate all company policies & procedures to team members, including company core values.
  • Develop a strong team member base through training, communication, effective delegation and accountability.
  • Maintain morale by conducting monthly or quarterly team member morale building meetings.
  • Partner with Human Resources in developing policies and investigating team member incidents, issuing discipline, coaching and documentation.
  • Perform annual performance assessment of all directly reporting team members. Make recommendations of salary assessments and bonuses.
  • Maintain in-depth knowledge of all resort systems and operations.
  • Implement positive changes in working conditions and use of equipment to increase efficiency of staff.
  • Ensure the resort complies with Health and Safety, emergency and security standards.

 Assist in the preparation of the annual budgeting and monthly forecasting processes.

 Oversee all resort cash management.

 Review monthly financials to make sure resort is operating in-line with budget, including staffing levels.

 Prepare monthly variance reports.

 Complete full month-end reports and the Property Management Quarterly Narrative Report, openly communicating challenges & solutions to upper management.

 Adhere to and foster hospitality standards.

 Tour the property daily; perform regular weekly inspection of units and the property to ensure that superior quality for owners and guests is adhered to.

 Monitor the Front Desk to ensure team members promote customer service.

 Work with Inventory Control/Rental Division to maximise room inventory/utilisation and revenue.

 Develop and foster professional relationships with owners, members and guests to establish a climate of trust, confidence and mutual respect.

The Successful Applicant

Previous experience in a leisure/hospitality based function.

Multi-property experience

Supervisory experience.

Ability to lead and mentor a team.

Working knowledge of timeshare or hotel operations.

Knowledge of, or experience with, developing and managing established budgets.

  • To have delivered results in a fast paced, customer facing business with peaks and troughs
  • Ideally have worked in the hospitality or restaurant sector
  • A proven ability in leading teams to deliver objectives and achieve the business plan
  • Have lead teams with direct line management
  • Ensured efficient use of all resources through planning and management
  • Analysed operational performance against the Annual Business Plan making recommendations and implementing actions
  • Ensured all administration is compliant with legislation, company processes and standards, e.g. Digital, Retail, Stock, Health & Safety, HR
  • Most importantly - drive, ambition and a good sense of humour

What's on Offer

For the successful Candidate.

The offer of Between £32,000 - £37,000, Bonus, Staff Discount and company benefits

Apply for this job

Click the Apply or LinkedIn button below or contact Dan Reilly on +44 121 634 6965 quoting job reference 13765471
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