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Senior Welfare Reform Officer
£30,000 - £35,000
- An exciting opportunity to deliver an organisations Welfare Reform strategy
- Financial Inclusion & Tenancy Sustainment
About Our Client
Our client is a leading housing organisation with an exceptional reputation in the sector.
- You will provide day to day line management support to two Tenancy Sustainment Advice Workers ensuring the provision of clear targets and programmes of work, monitoring of progress and outcomes and the provision of appropriate support and guidance.
- Work with the wider Community Investment team to identify and develop community investment programmes through the creation of neighbourhood profiles, analysing up to date Customer Insight information to provide an evidence base of the impact of community investment initiatives on areas with high levels of deprivation, social exclusion and unemployment.
- Develop and maintain effective partnerships with key external agencies and community groups ensuring a co-ordinated approach to community investment, tenancy support and the development of joint working and funding opportunities and programmes linked to tenancy sustainment, including employability and financial & digital inclusion.
- Manage the organisations financial Inclusion service; including the management of referrals to the Law Centre and CAB, monitoring of outcomes and partnership performance, attendance at County wide forums and Welfare Reform project meetings and management of relevant aspects of the new affordable letting process.
- Co-ordinate the day to day work of the Tenancy Sustainment Advice Workers; carrying out work reviews, co-ordinating project responsibilities, allocating and managing workloads, dealing with performance issues including sickness absence, ensuring that the team is managed effectively and in line with leadership principles.
The Successful Applicant
- Substantial experience and understanding of financial inclusion, community investment, and tenant engagement with experience of delivering customer focused services and community initiatives.
- A relevant qualification, such as a level 3 diploma in Housing Management/Tenant Involvement or Community Development and experience of managing staff at a supervisory level with a relevant management qualification, such as ILM Level 3 in supervisory Management.
- Substantial knowledge of Welfare Reform Legislation including Universal Credit, LHA Cap, Benefit Cap and the impact on social housing.
- Substantial knowledge of current tenancy and community development issues relating to affordable housing, together with an understanding of the context within which Housing Associations are currently working
- Substantial experience of effective community development and community capacity building with vulnerable & hard to reach clients.
- Demonstrable experience of project management including; development, implementation, appraisal, monitoring and evaluation together with experience of delivering services to diverse and vulnerable client groups.
- Demonstrable experience of developing strong partnerships with a range of community based and statutory organisation, with effective networking skills and the ability to develop successful joint working initiatives and successfully bid for external funds/grants.
- Substantial experience of developing networks with other support agencies/providers and successfully sign posting vulnerable tenants or working in partnership to sustain tenancies.
What's on Offer
Competitive salary or hourly rate for 12 months.