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Service Centre Manager
Opportunity to join a national business
progression within role
About Our Client
National drinks distribution
The Service Centre Manager is required to ensure the legal, efficient and profitable running of your service centre by supporting and encouraging the sales activity, being accountable for the P&L, operations and people management and providing a high level of customer service at all times. Based in the west midlands your responsibilities will include:
Effective management of the P&L, Service Level Agreements, Standard Operational Procedures and credit control process.
Direct supervision of operational and fleet requirements.
Managing staff performance - with regular meetings and one to ones.
Provide weekly reports when requested by the customer and in the format specified.
Ensure client and sub-contractor queries are dealt with promptly, courteously, effectively and ensure a satisfactory outcome.
Maintain safe working practice in both office and warehouse areas and ensure they are clean, tidy and well maintained
Be pro-active in the training and development of Service centre staff to ensure they achieve their full potential.
Ensure yearly performance reviews are undertaken and performance is managed effectively.
The Successful Applicant
Experience at managing a fast paced logistics operation.
Experience in a parcels or a courier environment is essential.
Previous budget responsibility.
Previous customer/client facing experience is essential.
Strong people management skills and demonstrable leadership examples.
What's on Offer
A salary between £25,000 and £30,000 + Benefits + company car