Role details

Technical Account Manager

London   •   £60,000 - £80,000   •  Permanent

Bullet points

  • Collaboration software company with cutting edge technology
  • Technical Account Manager role to manage train and consult with major clients

About Our Client

Our client provides the platform for a new era of spatial, distributed, and collaborative computing. Companies like IBM, Department of Defense, NTT, Dentsu Aegis Network and Beats Music use their product to enhance teamwork, amplify sales presentations, and promote real-time decision-making.

Job Description

Drive customer success for maintenance renewal and expansion

Develop and execute onboarding plans for strategic accounts

Troubleshoot hardware and software technical issues

Training curriculum & content development

Customer communications development

Document customer interactions, use cases and workflows

Communicate customer stories to the product and marketing teams

Contribute to product feedback initiatives and capture product gaps

The Successful Applicant

* 3-5 years experience in consulting or account management working with a technical product

* A background in B2B roles with experience in Fortune 1000 accounts

* Experience in customer service oriented roles

* Excellent organizational and communications skills

* Frequent travel to client sites required

* Engineering or computer science degree

* Change management and training experience is a plus

* Technical customer support experience

* Familiarity with command line tools and computer networking technologies

What's on Offer

* Competitive salary compensation package and stock options

Apply for this job

Click the Apply or LinkedIn button below or contact Kirsten Hanafee on +44 207 269 2311 quoting job reference 13702047
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