Role details

Technical Service and Sales Support Engineer

Lymington   •   £25,000 - £30,000   •  Permanent

Bullet points

  • Technical Services/Sales Support Engineer opportunity in Lymington
  • Chance for hard-working employees to enjoy career longevity and job satisfaction

About Our Client

Have you ever wondered how we can test the carat content in Gold? Or check the thickness of the chrome on a car badge? Or even measure the thickness of a new range of paint?

It is essential manufacturers are able to check the quality of the products they produce, whether they operate in the Automotive, Aerospace, Oil and Gas, Defence, Electronics or Precious metal industries.

A member of the HELMUT FISCHER GROUP, Fischer Instrumentation (GB) Ltd was formed in 1968. Fischer Instrumentation (GB) Ltd. is a leading specialist manufacturer of coating thickness measurement, material analysis, nanoindentation and material testing equipment.

Due to their success in the UK market and with ambitious growth plans in mind, they relocated to a purpose built facility in Lymington, Hampshire in 1986; a facility with plenty of opportunity for further expansion in what is an idyllic location on the South Coast.

Due to the diversity of their measurement equipment applications, Fischer Instrumentation (GB) Ltd customers are located throughout the UK and Ireland. To ensure customers were well supported, Fischer instrumentation (GB) Ltd subsequently opened a Northern facility in Warrington in 2013.

ISO 9001:2008 qualified since 1994, Fischer Instrumentation (GB) Ltd provide: Product demonstrations, technical support, training and consultation. This package offering has distinguished them as a leader in the field.

Their service approach is not just limited to the repair and maintenance of instruments, but also includes education and training. In addition to being able to provide on-site support, including set-up maintenance and calibration, they can also provide remote support which significantly reduces response time.

Due to their expansion and growth, 2 Technical Sales Engineer positions have been created to cover Fischer Instrumentation's range of products. This comprises a range of X Ray (XRF) instruments, Tactile hand held and bench instruments, and also micro hardness instruments.

Job Description

This is a critical role for Fischer instrumentation and has been created to support the Technical Sales Engineers so they are able to spend more of their time targeting new business opportunities. The role will have a dual element: Technical service and Sales Support.

Technical Service:

Providing technical support over the phone and via remote access.

Meeting daily service repair needs and driving customer satisfaction: Hardware diagnostics of mechanical, electrical and electronic systems.

Install, calibrate, repair and maintain equipment on and off site.

Sales Support:

Provide customer training as required on and off site.

Participate in sales service activities, dealing with enquiries, providing information and quotes.

Keep Microsoft Dynamics CRM updated.

The role will require the candidate utilise' s their technical ability and commercial acumen to help Technical sales Engineer's secure business through technical know-how and customer service.

This will require an individual who is people-orientated and positive with a can-do attitude.

The Successful Applicant

The ideal candidate will:

Have a HND (or equivalent) in a technical subject such as electronic engineering etc.

Have a proven track record in a technical service a sales support role.

Have the technical ability to demonstrate Fisher Instrumentation (GB) products competently.

Be experienced using MS Office and ERP systems.

Be an articulate communicator with good active listening skills.

Full, clean UK drivers licence.

What's on Offer

£25-30,000 basic salary

Performance-related bonus

Private Health Care with option to add family


Apply for this job

Click the Apply or LinkedIn button below or contact Emma White on +44 193 226 4142 quoting job reference 13737691
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