Role details

UX Manager

London   •  Temporary

Bullet points

  • UX Manager 3 month contract
  • Based in London Banking industry

About Our Client

The client who sits within the Banking industry is committed to delivering Banking Demands in our increasingly digital world Local Banking means meeting the customer when and where they need - be that in a branch, on mobile, through a tablet, or on a laptop. No matter which way you look at it - in order to deliver on this, The client must deliver great digital banking.

Digital Banking is growing at great pace and now is a particularly exciting time to be joining the bank - The client has some challenging aspirations! Reporting to the Senior Digital User Experience manager, the role is an excellent opportunity for someone who likes to work autonomously and as part of a team and can take the lead and be proactive. The role requires weekly commute to office in Bristol

Job Description

The core purpose of this UX Manager role in London will be to deliver engaging customer experiences and support the business in its need to talk to customers online. The role would sit as part of an existing User Experience team who are responsible for all the content on the public website, Internet Banking desktop site and the mobile app.

If you are an intellectually curious, energetic, smart, and social person who has a passion for all things digital, who thrives in a fast moving, collaborative and non-hierarchical environment- then this role might be right for you.

Responsibilities include:

  • Strong conceptualization ability, strong visual communication ability, drawing skills
  • Visualize the user journey from start to finish and articulate it through experience design
  • Prioritize content, functions and features according to insight
  • Create and develop clean, end-to-end user experiences that meet project goals and objectives
  • Produce wireframes (including appropriate responsive states) and other prototypes
  • Using customer journey data analysis to identify areas for improvement within existing customer journeys, produce recommendations and project manage implementation.
  • Work with product and sales teams to identify key customer journeys that drive sales numbers and optimise those to increase conversion.
  • Work with complaints teams to identify content improvements that could reduce complaints and remove customer pain points.
  • Support product managers with regular updates to the website as product details (including rates) change regularly.
  • Ensure signoff and briefing processes are always adhered to and that content is always accurately published.
  • Support other key parts of the business in delivering and maintaining digital content to underpin the bank's strategy.
  • Liaise with and influence key stakeholders including senior management, digital agency, product teams, legal, compliance and content management to gain buy-in to recommendations for change

The Successful Applicant

the ideal UX Manager will have an in depth understanding of the following

  • User centred design
  • User Research
  • UI best practices and wireframing experience (Axure experience a plus)
  • Usability and Copywriting experience
  • Search Engine Optimisation experience
  • Site benchmarking and application process best practice
  • Excellent influencing and interpersonal skills
  • Project Management, planning and control skills to ensure deadlines are hit
  • Excellent written communication skills
  • Excellent presentation/ facilitation skills
  • Outstanding attention to detail
  • Self directed work mindset and good organisational ability
  • Sound competitor awareness
  • Knowledge of internet and/or mobile banking
  • Knowledge of key financial banking products

Solid stakeholder and relationship management skills

What's on Offer

£300 - £500 per day

Apply for this job

Click the Apply or LinkedIn button below or contact Tichaona Moyo on +44 207 269 2587 quoting job reference 13721593
As you are using an Apple iOS device we are unable to offer you the CV upload function. Please apply with your Linkedin profile below or contact Tichaona Moyo on +44 207 269 2587 quoting job reference 13721593