Job Vacancy Details
Head of Technical Design Authority
Telecoms
London W1
Permanent
Updated May 2, 2012
Resilient Networks are a very successful and fast growing network operator supplying large enterprises with flexible and reliable next generation voice services. They provide their telecoms services through a SaaS (Software as a Service) delivery model. The current TDA responsibilities are spread across various teams and they are in need of a key lead in this area. Therefore, the initial milestone as the Head of Technical Design Authority is to establish a fully-functional Technical Design Authority department, which includes the implementation of watertight processes and procedures for the team to work towards.
Your will need to set up the TDA in a manner where it has the scalability to grow with the company, take on bigger projects and hire additional staff. This will include building processes, practises and document templates to ensure the TDA team can successfully perform their pre-sales and technical design functions. From a pre-sales perspective, you will be the technical lead for the Pre-Sales virtual team when pitching to existing and new clients. You will then be responsible for preparing technical presentations and proposals for Resilient Networks' clients.
Additional elements to the role include ensuring network designs prepared by the TDA team meet the captured requirements of the customer. Therefore, a robust requirement document will need to be drafted and implemented into the business. You will need to work very closely with the Sales and Projects team to make sure the customers requirements are realistic and that the technical designs can be implemented within a timely fashion. As the Head of Technical Design Authority you will will the technical lead for all high level technical analysis within the IT department and will be a point of escalation.
Finally, you will directly line manage two members of staff within the TDA and will be responsible for mentoring / training them to a highly effective level.
Who we're looking for
Skills & Attributes required:
• Demonstrable experience within a Lead TDA or Technical Pre-Sales role
• Demonstrable hands on technical proficiency within telephony protocol level analysis and troubleshooting (ISDN, DPNSS, SS7 and SIP)
• Demonstrable hands on technical knowledge/experience with a broad range of technologies including Microsoft Windows Server OS, IP networking, VMware and SAN storage
• Previous exposure to pre-sales pitches, presentations and requirement gatherings with customers
• Demonstrable experience of technical analysis of customer requirements in order to produce fit for purpose documented designs
• Client-facing exposure - good stakeholder management and relationship building skills
• Ability to train and mentor
• Previous leader of technical teams
• Good communications - including the ability to present
Skills & Attributes desired:
• Previous running of a TDA department
• Related Degree (IT, Engineering, Communication, Computer Science etc)
• Previously working for Avaya, Cisco or Nortel
About our client
Our client, Resilient Networks plc, are based in London W1 and is a highly trusted service provider of next generation voice services that empower partners and their business customers with strategic competitive advantage.
SmartNumbers, Resilient Networks' flagship service, is widely deployed by large organisations such as banks, government and defence who seek to speed business transformation and compliance. Its resilient and flexible services are delivered 'on demand' across any combination of network; land line, mobile or VoIP and guarantee consistency across the country and across the world, in the office, on the move, at home and in a crisis.
Resilient Networks' customers use these services to transform their existing voice services into a strategic business offering that can better meet their customers' business needs. Crisis situations are particularly pertinent for the use of Resilient Networks' services, often promoted under a joint partner-SmartNumbers brand. For instance BT SmartNumbers.
These services are typically co-branded with suppliers of business technology. Siemens, Avaya, Ericsson, Microsoft, Nortel as well as operators BT, France Telecom and Deutsche Telekom have all deployed the company's technology internally or re-sold to their enterprise customers.
What's on offer
£70,000 - £75,000 plus benefits
Michael Page Contact
For further info, apply or phone on +44 (0) 20 7269 2386.
Job Ref: 13163222
Your application will be sent to Sam Burman.
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