2nd Line Support Analyst - Wintel

Accountancy

Gloucestershire

Permanent ⁄ £25000 - £30000

Updated May 14, 2012

Responsibilities
• 2nd line Wintel support.
• Escalation and management of calls with OEM's and third parties.
• Over flow cover for 1st Line Support.
• Support & Maintenance of the Active Directory and Domain infrastructure.
• Support & Maintenance of the Citrix environment.
• Maintenance of Thin Client & Laptop build standards.
• Backup systems.
• Security; intrusion, Phishing, virus, malware, etc.
• Research new projects/products and versions and how they could be utilised.
• Liaise with 3rd party suppliers and support companies.
• Documentation; procedures, configurations, training.
• Maintaining an orderly and tidy working environment for all areas under the control of the IT Department.

Who we're looking for
The Person - Skills Required
• Expert knowledge of Microsoft Windows Server 2003 & 2008/Active Directory/Networking infrastructure and Microsoft Exchange 2003.
• Expert knowledge of Citrix PS 4.0 & XenApp 5 & 6.
• Good knowledge of VMware ESX technologies.
• Expert knowledge of Windows XP & 7 (Configuration & Support).
• Good knowledge of Microsoft Office 2003 or later.
• Good knowledge of Cisco Switches, routers & Structured cabling.
• Good knowledge of Internet Explorer + other browsers.
• Background in writing technical and procedural documentation.
• Good knowledge of Backups, file restores.
• Knowledge in configuring & setting up PC's/laptops.
• Expertise of managing integrated and centralised security application (FW. AV, SPAM, etc).
• Strong background in installing and general PC maintenance.
• LAN, WAN, DHCP, DNS, PROXY, HTML,IIS6, TCP/IP.

Desirable Background BR>• Hardware knowledge: SAN's, HP Servers (including blade), Thin Clients and fibre switches.
• Microsoft ISA 2006 server.
• Websense web filtering & reporting.
• MessageLabs web filtering & reporting.
• I365 eVault backup.
• Res Workspace & Automation manager.
• Quest/Visioncore vRanger & vFoglight.

About our client
A leading firm of local Chartered Accountants.

What's on offer
To £30,000.

Michael Page Contact
For further info, apply or phone on 011 7927 1619. Job Ref: 13192797
Your application will be sent to Timothy Clark.

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Where specific UK qualifications are required we will take into account overseas equivalents.
Please note, any salary/salary range and benefits described in this advertisement, are indicative only. The actual salary offered to the successful candidate may vary and will be dependent on skills and experience.

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