Account Development Manager

Telecoms

North West

Permanent ⁄ £20000 - £22000

Updated May 2, 2012

The main purpose of this role is to work within a regional team on Small Medium Enterprises of 15 - 40business connections,and provide dedicated high quality account management services to a nominated account base and deliver to agreed commercial, retention and sales targets.

The individual will be responsible for revenue maximisation, base growth and tenure of their nominated account/accounts base, they will prioritise work and manage expectations in order to manage all elements of commercial relationships effectively in line with the resource available.

Key Responsibilities

• To use the CMS system to proactively resign the customer base at pre-agreed intervals in order to minimise churn.
• To exercise commercial acumen in protecting company revenue and margin when resigning customers.
• To relationship manage accounts, taking ownership of any escalations and issues which may arise and deliver a quality customer experience which exceeds specified CSI targets.
• To improve account profitability through the sale of additional products and services including BES, Mobile Broadband, Accessories, Fixed Line and other data products.
• To work and adhere to the companySales Standards, CCV Principles and Competency Framework.

Who we're looking for
The right individual will have:
• A proven track record in sales / account management environment
• Telecoms experience preferred but not essential

• Effective organisational skills

• Understanding of SME operations desirable

• Preferred experience of outbound sales

Skills

• Customer focused - proven experience of building and influencing multi level relationships
• Excellent negotiation skills
• Proven track record of achievement in a target orientated environment
• Commercially focused - the ability to quantify costs and determine benefits relevant to the customer needs and to anticipate risks to the client forming strategies to alleviate risk
• Positive & self-motivated - equally comfortable with working alone and as part of a regional team
• Flexible and proactive - able to maintain high quality performance in areas of responsibility and deliver results
• Prepared - the ability to form an ingoing hypothesis based on customer research and use advanced questioning to develop opportunities and enhance customer loyalty
• Organised - the ability to plan time effectively and delegate work appropriately across the wider SME team
• Strong communicator - demonstrates a high level of written communication and presentation skills
• Knowledgeable of mobile provider products & services capabilities

About our client
Our client is one of the biggest communications businesses in the world, and they're continuously evolving. With a team of over 250,000 people across 25 countries, there are no limits to your horizon in this fantastic organisation..

What's on offer
£20k - £22k + bonus (OTE £32.5k)

Michael Page Contact
For further info, apply or phone on 01618286347. Job Ref: 13204225
Your application will be sent to Thomas Whiteley.

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Please note, any salary/salary range and benefits described in this advertisement, are indicative only. The actual salary offered to the successful candidate may vary and will be dependent on skills and experience.

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