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Commercial Operations Director

Specialist B2B Products & Solutions

Midlands / North West

Permanent

Updated January 31, 2012

To manage and develop the network of branch locations, ensuring that the required customer service levels, operational performance metrics and cost of sales acquisition (COSA) targets are achieved in the process. Proactively work to improve profitability and product penetration within the customer portfolio. From a strategic perspective, develop and implement plans to ensure our customer service strategy continually benefits from the introduction of new processes, technologies and operating models.

Who we're looking for
~ Thorough understanding and command of principles of Customer Service and Customer Retention strategies
~ Significant experience in managingbudgets and P&Ls
~ Strong negotiation and collaboration skills together with proven experience of negotiating at board level
~ Experience of managing multiple contacts within a single organisation, both internally and externally
~ Ability to build strong working relationships up to senior management level within internal and external organisations
~ Graduate or graduate calibre

About our client
This extremely successful division of a Global business is going from strength to strength and after recent consultation has very realistic growth targets over the next 5 years. This is an amazing opportunity to join this company and take a leading role in achieving and growing its vision.

What's on offer
Excellent Basic + bonus, Executive company car and usual benefits.

Michael Page Contact
For further info, apply or phone on 0116 281 6611 . Job Ref: 13206592
Your application will be sent to Kelvin Locke.

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