Based in their South East office, as the Customer Experience Manager you will be responsible for the development and management of programmes and initiatives that help deliver a positive customer experience, maximise customers satisfaction and ultimately increase the presence of the brand. You will achieve this by undertaking the following responsibilities; • Create and execute the CRM strategy in order to process delivery of consistent high quality customer experience. • Identifies and implements opportunities to enhance the integration within the wider CRM spectrum in order to ensure that customer lifestyle communications are accurate and reflect customer record status. • Manage the global roll out and ongoing improvement processes in respect of telemetric functions - act as a main point of contact for all parties. • Produce and maintain customer experience guides in order to ensure partners are provided with the highest possible level of support. • Support development manager in the delivery of the customer orientated business proposals and projects. • Ensure the customer experience results are collated promptly and accurately distributed to key stakeholders.
Who we're looking for
As the Customer Experience Manager you must be extremely consumer focused as well as being heavily involved in CRM practice. In addition to this our client is looking for someone with the following skills and experience; • Project Management skills • Solid business data analysis and reporting experience. • High level of commercial acumen • Strong interpersonal skills to negotiate and influence on all levels • Strong team player.
About our client
Our client is one of the Automotive industries most iconic brands with offices based in the South East.
What's on offer
As well as an attractive salary - you will also enjoy a generous benefits package.
Michael Page Contact For further info, apply or phone on +44 (0) 1932 264 000. Job Ref: 13206823 Your application will be sent to Victoria Fosh.
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