Responsibilities will include: • Managing a set of their own customer accounts • Ensuring complete customer satisfaction • Increasing customer revenue • Ensuring customer contract renewals • Driving upsell and Services cross sell opportunities • Enhancing customer's Marketing Success • Supporting the Director of the EMEA Account Management Team
Who we're looking for
Ideal Qualifications: •Solid previousexperience working with prospects and customers in a sales, service, or marketing capacity. • Experience / education in digital marketing a significant plus. • Passion for servicing customers to achieve outstanding satisfaction. • Proven experience identifying, developing and closing selling opportunities and expanded business relationships • Experience with Software as a Service (SaaS) enterprise software applications from a user standpoint. Examples include CRM software, business intelligence, web analytics, and campaign management applications. • Strong communication skills (both oral and written). • Prior experience with administering contracts and documenting account plans. • This role will service a substantial number of clients, successful candidates must have exceptional time/task management skills as well a strong process orientation. • Proven problem solving skills in both business and technical environments; understand issues, anticipate needs, and drive problems to resolution. • Ability to work independently, learn quickly and be proactive. Strong organization, follow through and documentation skills suitable for client communication. • Periodic face-time with customers is crucial and thus some travel (up to 25% per quarter) may be required based on location of assigned clients.
About our client
Our client is a hugely respected Marketing Agency / Technology Consultancy
What's on offer
Basic salary + excellent bonus + benefits
Michael Page Contact For further info, apply or phone on 0118 955 9589. Job Ref: 13210230 Your application will be sent to Sammy Bell.
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