Information:
Job Vacancy Details
Multi Lingual Service Desk Analyst
Industrial
North West
Permanent
Updated February 23, 2012
Our Industrial client is an innovative world leader in their market with an annual turnover in excess of £500m. They are a global player whose impressive growth has necessitated a significant investment in technology across the business. They urgently require 2 x Service Desk Analysts with French / German / Italian language fluency to join the newly created service desk team in their North West office and deliver excellent service across the EMEA region.
Role Description
Reporting to the EMEA Service Delivery Manager in the UK, the Service Desk Analysts will be instrumental in providing excellent service and support to users based primarily in France, Germany and Italy.
Key responsibilities will include:
1. Undertake the assignment, management and resolution of incidents and requests, within agreed SLAs, using the Service Desk toolset
2. Make effective use of the Service desk tools used to assist in incident resolution
3. Tracking, and managing service desk calls to resolution within agreed SLAs
4. Escalation of high priority incidents to ensure their effective and timely resolution
5. Participate in identification of repeat incidents and the subsequent problem management process
6. Management of aged incidents to ensure these are kept to a minimum
7. Ensure that the all work elements and relevant processes are documented
8. As required, build and Deploy supported EMEA user hardware devices
Who we're looking for
This is a fantastic opportunity for proven Service Desk Analysts who wish to use their European languages, can work with demanding business usersand are looking for a challenging role to utilise their IT skills and develop their career within a newly created service desk team.
To be considered for the role of Multi-Lingual Service Desk Analyst role, you must be able to demonstrate:
• Proven experience of working in a European service desk
• Ability to converse fluently in either French, German and/or Italian to a business and technical level is ESSENTIAL. Any one or combination of these languages will be considered.
• Understanding and experience of working in an ITIL environment. Any ITIL certification is highly desirable
• A strong understanding and knowledge of Active Directory, Microsoft applications, helpdesk systems and Windows opearting systems
• An ability to communicate issues and solutions in a non-technical manner
• Excellent personal customer service skills
• A knowledge and exposure to Apple MAC OS is highly desirable
About our client
A market leader in the industrial field who is looking to double in size through organic growth and acquisitions. To incorporate this, they want to ensure that the IT offering within the business is best in class. They are undergoing a period of transformation and therefore want to hire someone who can take responsibility for BAU activities as well as drive continuous improvement of the IT Function. They are offering a fantastic opportunity for the right candidate to be involved in a challenging role and prove themselves. This role will be based in the North West and will involve some travel
What's on offer
Up to £25,000 and excellent benefits
Michael Page Contact
For further info, apply or phone on 00 44 161 828 6369.
Job Ref: 13211096
Your application will be sent to Priyanka Bhargava.
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