Information:
Job Vacancy Details
Service Delivery & Problem Manager
Property Services
Hertfordshire
Permanent ⁄ £35000 - £45000
Updated March 13, 2012
As Service Delivery & Problem Manager, part of your role will be to manage the company's current supplier relationships to ensure they are performing at an effective level, adhering to SLA's in relation to contracted services and ensuring the SLA's are achieved.
You will facilitate and implement the above by ensuring that the adverse impact of incidents and problems on the business that are caused by errors within the IT infrastructure is minimised and by focusing on the causes of these errors in order to address the root cause of incidents.
The company's Service Desk was recently outsourced and as such, the successful candidate will, on an ongoing basis, be responsible for ensuring that the model is effective and fit for purpose for the business.
In addition to this you will also be required to head up service review meetings to cover performance, service improvements, quality and processes. Similarly, you will effectively monitor, control and support service delivery, ensuring systems, methodologies and procedures are followed and produce management and account performance reports to an agreed schedule or upon request.
As infrastructure changes are designed, you will be required to validate changes and appreciate the ramifications (capacity planning etc).
You will be required to demonstrate the following:
• Flexibility • working with key stakeholders / stakeholder management • working with 3rd party suppliers/vendors • Managing a support environment within a global or multi-regional organisation • ITIL v3 experience/qualifications, focused especially on Service and / or Problem Management
Limited travel will be required as necessary, you will therefore need a valid passport.
Who we're looking for
The Service Delivery & Problem Manager will have a technical background and/or understanding, predominantly around Infrastructure technologies such as Networks, Comms, Servers and Desktops.
You will have first rate communication skills and be able to self manage, escalating issues as required through the management structure.
About our client
Our client is a worldwide leader in their market and offer fresh ideas and innovative solutions to clients' property management issues combined with first class products and unmatched service quality.
The group have experienced consistent year on year growth, which has led to the need for this role to be created.
What's on offer
We are able to offer the successful candidate a salary ranging between £35,000 - £45,000 with excellent prospects
Michael Page Contact
For further info, apply or phone on +44 (0) 172 773 0150.
Job Ref: 13215698
Your application will be sent to Ebony James.
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