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Job Vacancy Details

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Store Service Support

Retail

Croydon

Permanent

Updated February 8, 2012


• To provide IT technical support to meet the needs of the business.
• To manage all 3rd party support providers to ensure that all incidents are resolved within the agreed timescales.
• To provide advice and guidance regarding the efficient use of the IT systems.
• To provide upgrades to existing equipment or new equipment to meet the requirements of the business.
• To provide out of hours support as part of a rota system where required.
• To work within a shift rota where required.

Who we're looking for
Essential

• Customer focus: a well developed individual with a professional, consistent "can-do" attitude towards the customer. Acts on behalf of the customer to resolve IT issues efficiently.
• Has a good understanding of retail businesses.
• Methodical approach to problem solving, works through a problem in a controlled, logical manner using a consistent approach enabling an efficient resolution to both simple and complex problems.
• Good communication skills - able to relay key messages to a wide range of people via both written and oral methods.
• Has a flexible approach and is able to react and respond to changing situations within the business and IT team. Consistently volunteers to take part in out of hours work without being prompted.
• Able to learn new technologies quickly by utilising existing knowledge of other systems.
• Able to work with minimum supervision to tight deadlines.

Desirable

• Recent experience of working on a 1st level Service Desk.
• Experience of working in a 2nd level support team.
• Knowledge of ITIL best practice.
• Retail StoreLine EPoS application.
• Microsoft Windows NT/2000/XP.

About our client
Large Retail client.

What's on offer
£26,000

Michael Page Contact
For further info, apply or phone on +44 (0) 1932 264 000.  Job Ref: 13217152
Your application will be sent to Lisbeth Noren.

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Michael Page International plc, Registered in England, Company Number 3310225

Registered Office: Page House, 1 Dashwood Lang Road, Addlestone, Weybridge, Surrey, KT15 2QW