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Derivatives Client Services Manager

Investment Bank

London

Temp ⁄ Competitive Rate

Updated March 11, 2012

To lead, oversee and manage the Client Service function from both an operational and people management perspective.

Responsibilities:

Monitor Client overdrafts, investigate and resolve overdrafts
Monitor Option Expires and advise Client
Monitor and resolve Clients Cash breaks for all Derivatives
Investigating and resolve all OTC positional breaks
Manage the daily operation of the Client Service Team
Monthly KPI reporting is completed within agreed deadlines and analysis is completed to identify trends/issues.
Weekly dashboard indicators are reviewed and breakdown/analysis sent to Senior Management on a timely basis.
Client reviews/evaluation
Broker reviews/evaluation
Custodian reviews/evaluation
All Client Service Level Agreements are adhered to at all times.
Passes all internal audits designed to measure compliance with internal critical policies and procedures.
Staff appraisal and performance management.
Mentoring/Development of direct reports.
All staff are appraised on a 6 monthly basis , and Goals & Objectives/PDPs reviewed at regular intervals.

Who we're looking for
Specialist Derivatives knowledge and expertise servicing clients.
Previousexposure in a financial services environment, preferably in a client service role.
Proven experience in a Team Leader role - Minimum 6-12 months proven management in a Client Service Role.
Proven leadership training
FSA IAQ qualified is preferable.

Excellent attention to detail.
Strong desire for excellence with a conscientious approach.
Problem solving. Proactive nature.
Strong client service ethic.
Minimum language skills: English. Preferred languages: English, German, Spanish

About our client
Investment Bank

What's on offer
Competitive Rate

Michael Page Contact
For further info, apply or phone on 0207 645 1457. Job Ref: 13219235
Your application will be sent to Cameron Leather.

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