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Customer Care Manager

Internal Sales

Birmingham

Permanent ⁄ £30000 - £35000

Updated May 14, 2012


• Contact Centre Manager looking after Inbound Sales based in Birmingham. Managing the inbound telesales team & customer service team through team leaders, but also being hands on as the team. Predominantly existing business, but up selling involved
• Improving processes in the call centre, efficiencies, up selling skills etc
•27 people of all ages, including 3 Team Leaders
• Recruitment of call centre staff
• Training telesales & customer service staff
• Heavily involved in the change management programme
• Using KPI and strong management techniques to drive performance
• Part of the Senior Management team

Who we're looking for
• Managing or recently managed telesales, internal sales, contact centre or customer service teams

• Experience in change management
• Evidence of improving processes in the call centre, efficiencies, up skilling staff etc

• Recruitment of call centre staff

• Training telesales & customer service staff

• Experience of running internal sale teams dealing with businesses

About our client
• Excellent company with an extremely well know brand. This is a really interesting opportunity for someone to really make a mark within this organisation and forge an excellent career.

What's on offer
Bonus

Michael Page Contact
For further info, apply or phone on +44 (0) 121 230 9350.  Job Ref: 13219931
Your application will be sent to Sheri Hughes ( nee Blewitt ).

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Michael Page International plc, Registered in England, Company Number 3310225

Registered Office: Page House, 1 Dashwood Lang Road, Addlestone, Weybridge, Surrey, KT15 2QW