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IT Specialist

Pharmaceutical

Middlesex

Temp ⁄ £12.00 - £16.00 per hour

Updated April 4, 2012


• Answer/ respond to incoming requests and resolve customer problems by phone and remotely on the user's system.
• Interact with customers and co-workers to diagnose and resolve problems.
• Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems.
• Support feature, functionality, and usage of specific applications.
• Troubleshoot software and hardware problems.
• Document customer requests in call tracking system.
• Stay current on and adhere to established policies, procedures and documentation.

Who we're looking for
• 3+ years of experience in IT Support / Helpdesk delivery in an international and multi-cultural environment.
• Strong customer service skills.
• Strong problem solving skills and decision making ability.
• Strong enthusiasm and desire to learn.
• Strong written and verbal communication skills.
• Effective listening skills.
• Work well in a team environment.
• Self-motivation and organization.
• Ability to learn and apply technical information in a fast-paced, demanding work environment.
• Ability to follow policies and procedures; attention to detail.
• Solid technical understanding of all aspects of running a multi-national helpdesk including Microsoft software, active directory, hardware, blackberry, mobile phone, servers, etc.
• Conceptual & practical understanding of IT Support fundamentals. ITIL experience and knowledge is a definite plus.

About our client
A Pharmaceutical Client in Middlesex

What's on offer
£12.00 - £16.00 per hour

Michael Page Contact
For further info, apply or phone on 0208 742 5964.  Job Ref: 13220544
Your application will be sent to Ben Brierley.

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Michael Page International plc, Registered in England, Company Number 3310225

Registered Office: Page House, 1 Dashwood Lang Road, Addlestone, Weybridge, Surrey, KT15 2QW